Customer Service Representative Job Listing at Kelly Services in Honolulu, HI (Job ID US3538653_BH9745537)

Description

Job Posting: Customer Service Representative III (NEW)

Kelly Services is hiring!

Type:
Temp to possible hire

Department:
Customer Service

Reports to:
 Customer Service Supervisor

Schedule:
7:30am – 4:00pm or 8:00am – 4:30pm with ½ hour lunch, may vary

Start date:
ASAP

End date:
Until position is filled

Attire:
Casual/Business casual

Parking:
Not provided, public parking available at Blaisdell $8/day

Salary range:
$19.50/hr

Location:
Honolulu (In person)

Typical Duties Include But Are Not Limited To:

• Answer basic to intermediate levels of calls from customers and agents
• Process a high volume of changes within the systems
• Develop proficiency in PolicyCenter and BillingCenter systems
• Master CS guidelines to know what types of changes are within your authority, can be processed over the phone, or need to be referred
• Work in multiple systems throughout the day and follow SOPs to process them or assign them correctly. Changes range from basic to intermediate level of complexity
• Complete letter templates to print or email to customers or agents
• Other duties as assigned

Qualifications / Experience:

• 1+ years of general office and/or customer service experience
• Ability to type 35+ wpm
• Excellent communication skills
• Good critical thinking skills
• Ability to multi-task and strong attention to detail
• Ability to work in a fast-paced environment
• Basic understanding of Microsoft Office Programs (Outlook, Word, and Excel)

Special Circumstances:

• Periodic overtime may be required

Please apply with your resume.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website