Description
Location: Toledo, OH
Work Type: Hybrid Schedule. Onsite Tuesday, Wednesday, and Thursday. Remote Monday and Friday.
Hours: Must be open to work M-F: 9am-6pm, 8am-5pm, or 7am-4pm
Pay Rate: $17.50/hr. Duration: Contract-to-Hire
Interview: In person interview
Ideal candidate:
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
Job Responsibilities- Service our Customers
- Deliver consistent service to our customers
- Maximize every opportunity to “sell” to the customer
- Take proactive actions to meet customer needs and concerns creating win/win solutions
- Enter orders accurately
- Develop close relationships with our customers and understand what it takes to ensure their success
- Develop customer trust by consistently following through on actions and operating with integrity
- Leverage relationships to obtain outside-in market insights
- Leverage product training opportunities
- Operate in a Waste Free Environment
- Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
- Identify and take action to eliminate non-value added activities within day to day operations
- Identify opportunities for, develop, maintain and execute Standard Work
- Understand and promote the use of customer tools and technology
- Live the Safety stand, adhere to the safety responsibilities
- Implement a personal safety action plan and review with leader
- Adhere to the Owens Corning safety policies at all times
High school degree, Associates or Bachelor's degree preferred
Experience:SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
Knowledge, Skills & Abilities:Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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