Customer Service Representative Job Listing at Kelly Services in Phoenix, AZ (Job ID 10113676)

Description

Kelly Services is hiring a Customer Service Representative to work with the State of Arizona at Phoenix, AZ 85007. This is a temporary contract role offering hands-on office experience in a professional government setting.

Why Apply?
Gain experience providing customer service, legal support, and office administration in a structured environment while supporting the Office of Inspector General.

Pay: $17/hour
Schedule: Full-time, 7:00 AM – 5:00 PM, 40 hrs/week
Contract Duration:  (~5 months)

Key Responsibilities:

• Answer main phone lines, screen calls, and greet visitors; route inquiries accurately.

• Register hearing participants with names, contact information, and scheduled times.

• Escalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges.

• Communicate case/hearing status internally and externally.

• Perform research in multiple databases to provide case information.

• Update case management system with notes and documentation from calls and interactions.

• Perform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings.

Required Skills & Qualifications:

• High School Diploma or GED.

• 2+ years of customer service experience.

• Accurate typing and proficiency with computers.

• Customer service experience in office, legal, or phone/in-person environments preferred.

• Proficiency in Microsoft Office programs.

• Knowledge of professional conduct, ethics, and confidentiality practices.

• Strong verbal and written communication skills.

• Ability to operate office equipment (PC, scanner, fax, etc.).

• Ability to perform repetitive, detailed work with high accuracy.

• Ability to handle diverse or upset customers with tact and diplomacy.

• Ability to sit for extended periods and manage multiple programs simultaneously.

• Ability to research case data using tracking systems.

Apply with Kelly Services to support the State of Arizona as a Customer Service Representative and gain valuable government office experience.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website