Customer Success Associate Job Listing at Kelly Services in Bridge City, TX (Job ID US3597066_BH9950367)

Description

Customer Success Associate

Location: On-Site – Bridge City Office
Schedule: Monday-Friday, 8:00 AM – 5:00 PM CST (Full-Time, 40 hrs/week)
Pay: $15 per hour
Benefits: Available after trial period
Important Note: This is an on-site position requiring local candidates.

Our Client is committed to delivering exceptional value and service to the transportation industry. Be the first point of contact and help shape our company's reputation for excellence. Role Overview

The Customer Success Associate will enhance the customer experience by providing inbound support through multiple channels (phone, chat, email, SMS, social media). You'll process orders, answer inquiries, educate customers, and resolve post-sale issues, playing a key role in building customer loyalty.

Key Responsibilities

• Place and process orders and payments for permits and DTC products
• Respond to sales and service inquiries; educate and advocate for customers
• Resolve customer issues quickly and accurately, aiming for first-contact resolution
• Maintain thorough records in Salesforce and other systems
• Increase sales via “Save the Sale”, cross-sell, and upsell opportunities
• Meet targets for attendance, productivity, and contact quality
• Communicate customer feedback and escalate gaps or urgent issues
• Support company values, mission, and policies through positive interactions
• Innovate and suggest improvements for customer experience
• Perform other duties as assigned

Qualifications

Required:

• High school diploma
• 6+ months customer service/sales experience (retail or contact center preferred)
• Entry-level experience with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams)
• 6+ months working with CRM tools (Salesforce, Zendesk, HubSpot, etc.)

Preferred:

• Some college coursework
• Experience in software or transportation industries
• Strong listening, verbal, and written communication skills

 

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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