Customer Support Representative Job Listing at Kelly Services in Phoenix, AZ (Job ID 10097173)

Description

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative (CSR) with the Arizona Barbering and Cosmetology Board (AZBCB), where your talent for client support helps advance the community's quality standards. Why you should apply to be a Customer Service Representative (CSR)

• Pay Rate: $17 per hour 
• Location:  Phoenix, AZ 85007 (Hybrid – must be in-office first week)
• Schedule: Monday – Friday, Day Shift (8:00 AM – 5:00 PM)
• Employment: 4-month contract
• Remote/Hybrid: Candidate must be in-office for the first week for training, then 1-2 days per week in person.

What's a typical day as a Customer Service Representative? You will:

• Answer and manage incoming calls to the AZBCB.
• Provide accurate, helpful information about licensing, payments, rules, and compliance.
• Apply de-escalation techniques and resolve customer issues professionally.
• Enter customer information accurately into CRM software while on calls.
• Communicate effectively with callers using proper business English.
• Sit for extended periods while managing high call volumes.
• Participate in in-person training during the first week, then follow a hybrid schedule.

This job might be an outstanding fit if you have:

• 1+ year of call center experience.
• Typing speed of at least 45 WPM.
• Experience with CRM software.
• Knowledge of customer service principles and problem resolution.
• Ability to maintain professional demeanor under stress.
• Are local to Phoenix, AZ, and able to attend in-person interviews within 1 week of posting close.
• Available to start on 02/02/2026.

Preferred Skills:

• De-escalation skills.
• Familiarity with Google Suite.
• Knowledge of Arizona Barbering and Cosmetology statutes and regulations.

What happens next: Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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