Customer Support Representative Job Listing at Kelly Services in Suwanee, GA (Job ID 10142002)

Description

Customer Support Representative
Location: Suwanee, GA
Pay Rate: $23/hour
Schedule: Monday to Friday 8AM-5PM
Contract Type: Temporary to Hire

Kelly Services is partnering with a premier manufacturing client to recruit a Customer Support Representative. This key role is responsible for managing day-to-day client interactions, collecting and analyzing information to enhance client service, and ensuring smooth communication between various internal departments. The representative will coordinate and track requests from initiation through completion, set up new customers and vendors, and meticulously document each step of the process. If you are an experienced and resourceful professional seeking a dynamic opportunity, apply today for immediate consideration!

Responsibilities:

• Oversee the onboarding process for new customers, including providing all required documentation in response to customer requests.
• Collaborate with various departments to fulfill customer requirements and ensure all requested tasks are completed.
• Serve as the primary contact for Legal regarding NDAs, supplier agreements, and any documents requiring the company's signature across all divisions.
• Facilitate the review and execution of legal documents with the Legal department, communicate any discrepancies in agreements to Sales Representatives, and manage the process through to completion and full signature by both parties.
• Act as a liaison among internal teams—including Customer Support, Sales, QA, Regulatory, Legal, and the CCO—serving as the point of contact for all customer setups on both the customer and company sides.
• Coordinate internal staff and manage scheduling to meet project deliverables.
• Oversee and organize multiple projects and services across divisions, which includes managing item setup.
• Gather and analyze diverse data sets to ensure all requirements are met.
• Maintain detailed records in a project tracker to support transparency and communication regarding customer projects.
• Escalate customer complaints to the appropriate departments across all divisions.

Requirements:

• 3-5+ years related experience or equivalent combination of education/experience and training.
• Basic knowledge of food quality assurance principles.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-up skills.
• Ability to function and maintain focus in a high demand environment.
• Apply critical thinking skills (analyze/evaluate/consider solutions/act.
• Team-oriented, proactive, and customer-focused.
• Able to handle multiple tasks or projects at one time meeting assigned deadlines. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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