Dealer Support Coordinator Job Listing at Kelly Services in Mississauga, ON (Job ID CA3593403_BH9895517)

Description

Join our client's dynamic team as a Dealer Support Coordinator, where you'll be instrumental in supporting our client on the automotive industry.

Location: Mississauga

Schedule: Hybrid. Working from the office Monday to Wednesday, and working from home the rest of the week. 8:30am-5:00pm.

Position Functions

• Customer Support (40%): Provide comprehensive support for Nissan and Infiniti extended services. Resolve inquiries on claims, policies, billing, payments, and incentive programs via email, DRS, and other written communications.
• Expertise and Policy Management (30%): Serve as the go-to expert on NCESI product policies and procedures. Manage exception requests, transfers, cancellations, and contract suspensions.
• Sales and Claims Guidance (10%): Analyze performance reports and advise dealers and field staff on sales and claims strategies for upcoming cycles.
• Financial and Administrative Support (10%): Assist in preparing monthly reports, processing vendor invoice payments, reconciling dealer billings, and issuing refund cheques under NCESI Controller guidance.
• Project Management (10%): Engage in tasks and special projects as assigned by the NCESI Team Leader or Operations Manager.

Minimum Qualifications

• Educational Background: High school diploma with preferred post-secondary education. Accounting or Automotive Marketing experience is beneficial.
• Industry Experience: Minimum two years of experience in automotive dealership roles, with knowledge in administrative, sales, service, warranty, or equivalent areas.
• Technical Skills: Solid comprehension of Microsoft Office applications (Outlook, Word, Excel, Access).
• Interpersonal Skills: Showcase excellent communication skills with the ability to coach and guide dealers and field staff. Employ diplomacy, negotiation, and conflict-resolution skills

Apply today if you are passionate about delivering exceptional service and eager to impact the automotive industry positively.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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