Dispatcher Job Listing at Kelly Services in Newark, DE (Job ID US3546237_BH9765234)

Description

Kelly Services is searching for a Dispatcher in the Newark, DE area! ----------------------------------------------------------
Position: Dispatcher
Work Hours: 8:00 am to 4:30 pm, Monday through Friday; some weeknights and weekends may be required

Primary Job Function:
As a Dispatcher at Kelly Services, you will play a vital role in ensuring all service calls are scheduled and coordinated efficiently. This includes managing incoming customer calls, maintaining clear and continuous communication with service technicians, customers, and office staff, and ensuring a smooth dispatch process.

Key Responsibilities:

• Answering customer calls within 2-3 rings and delivering an excellent customer experience
• Booking service calls based on the right technician for each job and addressing customer needs with urgency
• Handling customer complaints with patience and empathy, escalating issues when necessary
• Updating and maintaining the dispatch board and schedule, forecasting workload in advance
• Dispatching technicians from home or office, maintaining communication throughout the day, and debriefing post service calls
• Keeping an updated daily schedule of service technicians and their on-call schedules
• Scheduling timely repairs upon parts arrival and maintaining customer communication regarding part statuses
• Following up with all chat, email, or corporate leads
• Closely working with warehouse and service managers to order and price compare parts
• Serving as backup to Customer Service when needed
• Booking all jobs through Service Titan and ensuring accurate service and maintenance information is updated in the system
• Maintaining efficient daily office communication, following up on unclosed invoices, unsold leads, and upcoming visits

Qualifications:

• High School Diploma or equivalent required
• Previous dispatch experience preferred, HVAC industry experience highly preferred
• Proficiency in Google Suite (email, Google Docs, Google Sheets, Google Drive) and Service Titan
• Excellent verbal and written communication skills
• Strong attention to detail, with the ability to prioritize and manage multiple responsibilities efficiently
• Proficient in documentation, reporting, and data entry

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If you or someone you know may be intersted, please apply to this role directly or reach out to me directly at one of my contact methods below! 
Email: mict851@kellyservices.com | Phone: (610) 871-8908

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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