Description
We're seeking an Electronic Customer Care Representative to work at a cutting-edge client in West Melbourne, FL. Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment of what really matters in your life.
Pay rate: $16/hour
Schedule: Monday - Friday 8 am - 5 pm
Term: Permanent
Why you should apply to be an Electronic Customer Care Representative:
• Competitive salary
• Cutting-edge client in the electronic industry
• Opportunity to work in a dynamic and fast-paced environment
• Strong emphasis on customer service and satisfaction
What's a typical day as an Electronic Customer Care Representative? You'll be:
• Receiving returned products for warranty or non-warranty repair from the mailroom/shipping department and transporting them to the customer service area
• Unpacking incoming warranty and non-warranty repairs
• Logging products into the Epicor system and other tracking sources
• Verifying the problem status of products and delivering them to appropriate technicians for repair
• Filing customer service orders and other department forms
• Handling incoming calls from the loop/switchboard for technicians and transferring them to the appropriate tech for service
• Handling customer service job/order status calls
• Inventorying all service locations
• Transporting repaired products from service to the warehouse for shipment
• Billing warranty and non-warranty repairs when needed
• Replacing accessories if under warranty
• Demonstrating thorough knowledge of final test on all current models
• Handling all customer service calls when the Supervisor is not available
This job might be an outstanding fit if you:
• Have strong Excel, Access, and MS Word skills
• Possess excellent phone etiquette
• Can manage multitasking and set priorities effectively
• Have exceptional verbal and written English communication skills
• Demonstrate good analytical skills
• Are detail-oriented, accurate, and organized
• Can work under pressure and meet deadlines
• Are able to work independently and as part of a team
• Value confidentiality and time management
Qualifications:
• Education: High school diploma or equivalent
• Customer service phone training etiquette
• Experience: 2 years' experience
• Work typically takes place in a normal office environment requiring sitting, walking, lifting, kneeling, crouching, reaching, handling, talking, hearing, and seeing
• Sitting – 8 hours per day
• Talking – communicating with customers, supervisors, technicians
• Vision – ability to focus – vision to 20/20 or correctable to the same
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Electronic Customer Care Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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