Financial Fraud Investigator Job Listing at Kelly Services in Farmington Hills, MI (Job ID US3624483_BH10030033)

Description

Job Title: Financial Fraud Prevention Investigator

Department: Enterprise Fraud Management – Fraud Resolution Center
Assignment Duration: Start ASAP – End 5/18/2026
Location: Farmington, Hills, MI Hybrid (2 days onsite, 3 days remote)
Pay Rate: $23.64-$27.02/hr

Position Summary

The Fraud Prevention Investigator plays a critical role within the Fraud Resolution Center. This position assists customers in resolving claims involving unauthorized activity, including check fraud, elder financial exploitation, identity theft, and account takeovers.

The investigator is responsible for analyzing fraud claims, identifying patterns of fraudulent behavior, allocating losses, and implementing prevention measures to reduce future exposure.

Key Responsibilities

• Receive and process check fraud claims from customers and internal partners.

• Answer calls in the Fraud Phone Center to provide timely and professional assistance.

• Conduct detailed customer interviews to identify potential Elder Financial Exploitation or abuse.

• Investigate reported fraud cases to determine the who, what, when, where, and how of the activity.

• Validate transaction legitimacy and gather supporting documentation.

• Allocate financial losses to the appropriate business units and fraud loss accounts.

• Process charge-offs for confirmed fraudulent losses.

• Take proactive fraud prevention steps to mitigate risk and prevent recurrence.

• Support recovery efforts and document case disposition.

• Prepare and file Suspicious Activity Reports (SARs) as required by regulation.

• Collaborate with internal teams to enhance fraud detection and prevention efforts.

Qualifications

• Experience: Previous experience in banking fraud investigations, financial crimes, or related risk management roles preferred.

• Skills:

  • Strong analytical, decision-making, and investigative skills.

  • Excellent communication and customer service abilities.

  • Integrity, professionalism, and high ethical standards.

  • Ability to multitask and work under pressure in a fast-paced environment.

  • Strong organizational and time management skills.

  • Proficiency in relevant banking systems and Microsoft Office applications.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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