FSE & Technical Instructor Job Listing at Kelly Services in Guaynabo, Guaynabo (Job ID US3550104_BH9780145)

Description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. How about this one?
We're seeking an FSE & Technical Instructor to work with one of our top global biopharmaceutical clients in the Metro PR area. With us, it's all about finding the job that's just right. 

Job Description:
Puerto Rico and USVI FSE & Technical Instructor
Job conditions
·        The position is physically located in Puerto Rico, therefore the person holding this position must live in Puerto Rico.
·        Focus is 30% Field Service Engineering, assisting Dealers to diagnose and repair extremely complex and difficult issues, and 70% technical training – both at the Dealer and at the Training Center in PR, in both English and Spanish languages.  Although the responsible market area is Puerto Rico, there will be ad hoc requests to help with concerns in Caribbean and Central America – based on workload issues between the two technical personnel.
·        The position requires up to 30% travel.
·        The individual must have dominance and native fluency of both English and Spanish.
Job description
Field Service Engineer (30% of the time) 

• Manage and respond to all Technical Assistance Requests from regional Dealers, and document all Field Service Engineering activity in the appropriate Customer systems.
• Participate in the Product Concern Resolution Process with the central Emerging Markets Product Concern Engineering Team.
• Initiate activities & perform studies to develop and increase the Dealer's Vehicle "Fix-It-Right-The-First-Time" (FIRTFT) capability, and follow-up with each assigned Dealer to implement improvement actions.
• Ensure the needed tools and equipment are available at all Customer Dealers to perform proper diagnosis and repair, and advise in procuring tools and equipment where needed.
• Provide direct vehicle technical support to Dealers in conjunction with scheduled visits.
• Coordinate New Model Product Launch Support throughout the region and assist in identifying any launch concerns.
• Fulfill ad hoc assignment requests as it relates to the overall technical support for the Dealers in the region.
• Travel up to 30% of the time.

 
Technical Trainer (70% of the time) 

• Master the Customer Technical Training Curriculum – North American and European.
• Provide timely, accurate and cost efficient technical training.
• Work with Dealer management to drive the implementation and completion of Web-based technical training by the technicians.
• Drive the implementation and sustainment of the Corporate Technical Training Strategy for the PRCCA Region.
• Update all corporate training systems and databases for assigned dealership technicians' training achievements.
• Develop technical training schedules and communicate to dealers, and regional personnel.
• Manage the Technical Training tools and equipment.
• Coordinate reservation of training locations and acquisition of appropriate training materials, tools, and components.
• Monitor the Shop Competency status of all assigned Dealers, and develop training plans to address any deficiencies.

 
Qualifications and Requirements  
·        Five+ years of related work experience as an automotive engineer, auto technician, mechanic and/or technical trainer.
·        Excellent interpersonal and social skills.
·        Fluent in both English and Spanish languages.

• Ability to enter and retrieve data from a PC, vehicle diagnostic tools, and data loggers.
• Excellent diagnostic and repair capabilities.
• Great organizational skills.
• Self-Motivated with a positive attitude.
• The ability to think critically and do what needs to be done without always having specific instructions.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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