Help Desk Support/Technician Job Listing at Kelly Services in Orlando, FL (Job ID 9543278)

Description

Kelly Services is seeking a temporary Help Desk Technician to work in office at a government office in Orlando, FL 32806.

This is a temporary assignment- 
Duration- Pay- $18/hour
Schedule- Mon-Friday 8am-5pm + OT. Must be flexible to work overtime with little to no notice. 

Summary
In this role, you will be responsible for monitoring and assigning help desk tickets, resolving hardware and software problems for end-users, developing and documenting procedures, as well as assisting with various IT projects. The ideal candidate should have strong problem-solving skills and excellent communication abilities.

Responsibilities:
- Monitor and assign help desk tickets in the ticketing system.
- Update Dashboard information regularly.
- Provide support to end-users in resolving hardware and software problems.
- Develop and document helpdesk procedures to ensure efficient operations.
- Assist with the maintenance of the cloud-based email solution, including user assignments in Active Directory.
- Perform repairs and backups of desktop computers when necessary.
- Communicate effectively with IS staff to resolve issues for departments and end-users.
- Create and maintain training manuals for third-party software used by staff members.
- Maintain printers by performing regular maintenance tasks and ensuring timely repairs when needed.
- Collaborate with Information Systems team members, vendors, and all employees within the office on various projects or tasks as required.

Qualifications:
Education:
- High school diploma or equivalent is required. A degree or certification in Information Technology is preferred but not mandatory.
Experience:
-Minimum of 2 years of experience working in a help desk support role or similar technical support position.
Skills:
1. Strong problem-solving abilities: Ability to analyze complex issues quickly to provide effective solutions within specified timelines.
2. Excellent communication skills: Ability to communicate clearly with both technical professionals as well as non-tech savvy individuals using simple language that can be easily understood by all parties involved.

Other Requirements:
1. Flexibility: Ability to perform duties outside normal business hours if needed 
2. Team player: Willingness to collaborate with colleagues from different departments or teams when required.

Apply Today! Interviews will be scheduled this week!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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