Online Product Support Job Listing at Kelly Services in Hagerstown, MD (Job ID US3547356_BH9769429)

Description

Job Title: Online Product Support Rep I
Pay Rate: $17.42/hr
Location: Hagerstown, MD 21740 (Hybrid position: will need to come onsite weekly)
Shift Timing: 11 AM-7:30 PM ET
Duration: 12 months Description:
Under regular supervision, the Technical Customer Service Representative provides customer support for a variety of inquiries, including:

• Assisting with account lookup and navigation, as well as product access extensions, adjustments and/or related issues.
• Responding to customer inquiries that include order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources.
• Managing customer inquiries from onset to resolution using established procedures to solve routine problems.
• Managing database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies.
• Managing information flow, ensuring that enhancement requests, bugs, and other product issues are communicated.
• Using provided systems and procedures to monitor quality control for all customer interactions.
• Adhering to expected deadlines to ensure minimal backlogs and meet service levels.
• Building brand advocacy and customer loyalty by employing WK values.
• Able to work extended hour shifts.
• Performing other tasks/duties as assigned.

Requirements:

• High school diploma, GED, or equivalent required.
• Previous customer service experience required.
• Proficiency in Microsoft Office/Office 365 required.
• 1-2 years of experience within a Call Center role or equivalent (i.e., trade school or other training) preferred.
• Experience with CRM systems preferred.

Other Knowledge, Skills, Abilities:

• Excellent communication and organizational skills.
• Ability to maintain professionalism and high level of service through difficult customer interactions.
• Ability to multi-task and work in a fast-paced environment.

Additional Details:

• Bill rate: $25/hr
• Please mention location on the resume.
• Will need to use own equipment; please mention this on the resume as well.
• Potential temp-to-hire role.

Why you should apply:

• Competitive pay rate.
• Opportunity to work with a premier client in Hagerstown.
• Hybrid work environment offering flexibility.
• Potential for temp-to-hire role.

What happens next: Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Online Product Support Rep I today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website