Description
Company: General Electric
Pay Rate: $34-$37/hr
Schedule: Monday - Friday
8 am - 5 pm
Location: 1 River Road, Schenectady, NY
Position: Program Manager
Job Description:
RCS Program Manager to lead the transformation of our Renewable Customer Service (RCS) portal and processes. This role will serve as the primary point of contact for all RCS system-related matters, driving improvements in system functionality, process efficiency, and data integration. The ideal candidate will have a high level of ownership, accountability, and proficiency with data management tools.
This role involves close collaboration with engineering teams to accelerate RCS dispositions, contributing to the reduction of RCS cycle time, and supporting customer-facing activities including warranty reviews and daily alignment meetings. The RCS Program Manager will also be responsible for tracking performance against KPIs and ensuring timely execution of program deliverables.
Key Responsibilities:
- Act as the focal point for the Renewable Customer Service (RCS) portal.
- Lead the revamp and optimization of RCS systems and processes.
- Collaborate with engineering to accelerate disposition cycles and reduce turnaround times.
- Contribute to daily warranty alignment meetings with internal teams.
- Track, report, and drive progress against key performance indicators (KPIs).
- Document, plan, and execute program improvements in alignment with leadership goals.
Required Qualifications:
- Proven experience with data management tools (e.g., Excel, SQL, Power BI, Tableau).
- Demonstrated ownership and accountability in managing complex programs.
- Experience working with engineering and technical teams in a collaborative environment.
Preferred Qualifications and Characteristics:
- Strong oral and written communication skills.
- Ability to document processes, plan programs, and execute against milestones.
- Experience in customer-facing roles or technical support functions.
- Familiarity with program or project management methodologies.
- Comfortable presenting updates and metrics to leadership and stakeholders.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
