Service Availability Representative Job Listing at Kelly Services in London, ON (Job ID CA3635379_BH10052703)

Description

Service Availability Representative (Unilingual I)
Work Arrangement: Onsite

Why Join Us?
Looking to grow your career in technology support within a fast-paced financial environment? As a Service Availability Representative, you'll play a key role in supporting colleagues across the organization by delivering exceptional technical assistance and ensuring issues are resolved quickly and accurately.

What You'll Be Doing
You'll be part of a frontline support team responsible for responding to inbound calls and emails, troubleshooting technical issues, and escalating problems to specialized groups when needed.

Your Responsibilities Will Include:

• Responding to inbound colleague calls and emails
• Documenting issues thoroughly and accurately in ticketing systems
• Providing first-level troubleshooting and analysis
• Escalating outages or high-impact issues promptly
• Following up with support groups and end users
• Identifying trends, gaps, and opportunities for process improvement
• Building proficiency across multiple tools, systems, and applications

What You Bring to the Team
Must-Have Skills

• Strong computing, navigation, and troubleshooting skills
• Exceptional customer service abilities
• Ability to work both independently and collaboratively
• Proficiency with Microsoft 365 (Word, Excel, OneNote, PowerPoint)
• Ability to type at least 30 WPM
• Basic knowledge of PC hardware and components
• Technical support background or related education

Nice to Have

• Experience using ticketing systems
• Technical degree or IT certification

Sound Like You?
If you're tech-savvy, customer-focused, and eager to grow in a dynamic support environment, we'd love to hear from you.
Join a company that values your growth, your ideas, and your success — apply today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

 Apply on company website