Description
Service Technician (Rio Rancho, New Mexico)
Kelly Engineering is seeking several Service Technicians for client in Rio Rancho, New Mexico. These roles are in-house, onsite, and will be responsible for installation, startup, inspection, maintenance, troubleshooting, and repair of company supplied equipment of several products. Roles are Contract without an end date, and opened to both entry level and experienced individuals.
Days and hours of work are typically Monday through Friday, 8:00 to 5:00 PM or as assigned by the supervisor based on customer requirements. This position regularly requires overtime and weekend work as needed.
SUMMARY:
You will be responsible for complete field installation, startup, inspection, maintenance, troubleshooting, and repair of company supplied equipment of several products. Depending upon the terms of the contract or project, this may include planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity to others, as well as supervising company employees in the performance of the work. This also includes documenting all job activity. In this position the engineer is expected to become proficient in basic systems technologies.
RESPONSIBILITIES:
Leading complex equipment trial runs, investigative tests, repairs, and overhauls.
Experience with networking, SQL databases and servers.
Proven experience and strong affinity for working with SW tools.
Proven experience analyzing and interpreting large amounts of complex data (i.e., bug reports, production data).
Providing complex product and service training to customers.
Leading and participating in complex service calls and interfacing with customers personnel to provide quality service and feedback on problem evaluation and resolution.
Leading assessment of complex product/equipment performance based on field support data and design modifications or improvements.
Performs complex and technically demanding work within a technical area.
Ability to troubleshoot and consult on potential problems and provide effective solutions in relation to application of concepts, techniques, knowledge, or processes.
Successfully demonstrating leading-edge or extensive knowledge in a technical or specialty area
Providing expert advice, training, and technical assistance to support staff, other Field Service team members and train other employees as needed.
QUALIFICATIONS AND SKILLS:
Associate's or Bachelor's in STEM related discipline.
Must be a self-starter with minimal supervision needed.
Excellent hands-on skills and ability to navigate through complex problems.
Good written and oral communication and interpersonal skills.
Strong analytical background.
Proficient in Microsoft Office programs.
Ability to logically troubleshoot complex hardware, software, application, and process related issues and convey this information in a way the customer understands.
Practical/theoretical in-depth knowledge of PLS/PRS software products.
Intermediate to advanced level of experience with the installation, networking, functional use and troubleshooting of PLS/PRS products .
Must be fluent in English, both written and spoken, intermediate to advanced Spanish language skills a plus
Must be able to work overtime and weekends, as needed.
Client is a leading global supplier of hardware/software solutions for semiconductor and electronics manufacturing. They are known for pushing the boundaries of semiconductor packaging technology, particularly in areas like 3D IC stacking and advanced fan-out packaging. These advancements are critical for making devices smaller, faster, and more power-efficient, while maintaining performance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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