Warehouse Customer Service Leads Job Listing at Kelly Services in Chicago, IL (Job ID 9584006)

Description

Warehouse Customer Service Lead Position Summary: The Warehouse Customer Service Lead is pivotal in managing administrative functions and supervising staff within the organization. This role is essential for ensuring a streamlined and efficient administrative environment, making strong leadership and organizational skills vital for success.
Responsibilities:

• Oversee daily activities, providing guidance and support.
• Train new employees on procedures, policies, and software systems.
• Assign tasks and prioritize workloads to ensure efficient office operations.
• Monitor the progress of projects and address any issues that arise.
• Act as a point of contact between manager/supervisor and associates.
• Facilitate clear communication among team members and other departments.
• Proficient in both written and verbal communication.
• Perform various clerical duties such as data entry, filing, and document preparation.
• Prepare reports and summaries on team performance and operational efficiency.
• Analyze/Audit data to identify areas for improvement.
• Identify inefficiencies in workflows and propose solutions.
• Implement new procedures to enhance productivity and streamline operations.
• Address inquiries and issues from clients or customers, ensuring a high level of service.
• Ensure adherence to organizational policies and legal regulations.
• Maintain confidentiality and security of sensitive information.
• Additional duties as assigned.

Qualifications & Skills:

• Ability to motivate and manage a team effectively.
• Conflict resolution skills to handle interpersonal issues.
• Strong ability to manage multiple tasks and priorities.
• Detail-oriented to maintain accuracy in records and reports.
• Familiarity with office software (e.g., MS Office Suite, Google Workspace).
• Experience with data management systems and other clerical tools.
• Analytical thinking to assess situations and make informed decisions.
• Creativity in finding efficient solutions to administrative challenges.
• Ability to work under pressure and meet deadlines.
• Proactive in planning and organizing tasks.
• Strong relationship-building abilities.
• Empathy and understanding in customer interactions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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