Warranty and Diagnostic Automotive Technician Job Listing at Kelly Services in Smyrna, TN (Job ID US3619008_BH10013774)

Description

Job Summary:
Nissan is seeking a detail-oriented and technically skilled Automotive Technician to join our TECH LINE contact center team. In this role, you will provide manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs. You will also contribute to the documentation and analysis of vehicle incidents, providing technical insights for engineering review and enhancing the overall service experience.
This position is ideal for individuals who have hand on experience as a technician preferably at a dealership or previous automotive instructor.

Shift Details
Monday -Thursday on site, Friday is remote
Pay
$30.00 per hour

Key Responsibilities:

• Respond to TECH LINE cases via phone, email, or chat, offering technical assistance to dealership service technicians.
• Guide technicians through vehicle diagnostics and repair procedures using service manuals, internal databases, and technical resources.
• Document all support cases thoroughly; search for related cases and update or close reports as appropriate.
• Collect and report technical data on new vehicle incidents for further engineering analysis.
• Provide remote support via Tech Link sessions to assist with scan tool diagnostics at dealerships.
• Monitor Salesforce dashboards and reports to ensure timely and effective case resolution.
• Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment.
• Perform general dealer support and department-specific administrative duties.
• Uphold brand values and contribute to long-term customer satisfaction and business growth.
• Opportunity to achieve Master ASE Technician level.

Qualifications:

• High School Diploma or GED required.
• Associate's degree in Automotive Technology preferred or 2 years of automotive technical experience in lieu of education.
• Minimum typing speed of 30 WPM.
• Basic computer proficiency and ability to navigate technical resources.
• Excellent verbal and written communication skills.
• Professional training or certification in automotive technology or related fields.

Perks:

• Weekly Pay
• 16 paid holidays
• 10-15 days of Paid Time Off
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

What happens next?
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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