Description
We are seeking a highly motivated Welcome Center Specialist to join our team. As a Welcome Center Specialist, you will play a crucial role in ensuring exemplary service to all guests and callers to the University. You will work closely with the Admissions Staff and University Community to provide prompt and hospitable coverage for our 800 number. In addition, you will be responsible for coordinating prospective student campus visits, new student orientations, and related activities. We are looking for someone who is customer-oriented, detail-oriented, and has exceptional communication skills. If you are passionate about creating a positive and welcoming environment for prospective students and families, this is the perfect opportunity for you.
- Job Type: Full-time
- Location: Midland, MI
- Pay Rate: $24.00+
- Shift: 1st
Roles and Responsibilities:
- Prepare student arrival packages and other logistics to ensure prospective students and families are well informed and feel welcome.
- Coordinate campus visits and tours for students and families who wish to visit campus.
- Work with students, families, and admissions representatives to ensure a successful start.
- Capable of multitasking with attention to detail.
- Evaluate prospects' needs and interests.
- Handle a high volume of incoming phone calls and make outbound calls as needed.
- Prioritize daily tasks.
- Pay attention to detail for data entry into Datatel.
- Professionally and positively represent the University.
- Report to the Director of Admissions.
- Assist NU Admissions staff with administrative task overflow and various projects.
- Train colleagues and NU student workers on job responsibilities to provide additional coverage.
- Create a positive and welcoming environment for prospective students and families when they visit campus by effectively communicating and working with faculty and staff.
Qualifications & Skills:
- High School diploma required.
- Exceptional interpersonal, oral, and written communication skills that transcend diverse audiences.
- Customer- and solution-oriented with a high degree of integrity, ethics, and dedication to the
- Highly motivated, able to prioritize, and detail-oriented.
- Working knowledge of Microsoft Office (specifically Outlook, Word, and Excel).
- Preferably 1-3 years of office experience.
- Preferably working knowledge of Datatel.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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