CFR/CSR Job Listing at Kraton Corporation in Minato City, Tokyo (Job ID 9DBD5DB0-F33D-4)

Description

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.  We are looking to hire a key member of our Supply Chain team at our Tokyo, Japan location. 

The Customer Service Representative/Customer Fulfillment Representative coordinates customer request and is primary contact for the placement and fulfillment of sales orders. First point of contact for customers in the OTC process. Assist with distribution of daily and month end reports.

Export/Import : 

Responsible for managing end-to-end import and export, ensureing compliance with international trade regulations, coordinating with suppliers, carriers, customes, and internal teams to facilitate smooth cargo flow. This role is expected to optimize import/export, balances efficiency, cost control, and regulatory compliance, provide solutions for resolving issues. 

Customer Service :

Customer service Representative/Customer Fulfillment Representative coordinates customer requrest and is primary contact for the placement and fulfillment of sales orders. First point of contact for customers in the OTC process. Assist with distribution of daily and month end reports.

Skills and Business Requirements :

• Understand customer requirements and desires.
• Familiar with products, customer, process and hands on in process operation.
• Identifies areas for improvement and make suggestions to colleagues that are more senior or team lead.
• Seeks support from colleagues to improve knowledge. Closely coorperate with team for achieving business goals.
• Seeks information related to customer in order to provide excellent service.

Japan Regional Key Responsibilities :

Export/Import/Domestic Customer Service :

• Daily order arrangement : Receive customer, order, check forecast and inbentory, plan shipping schedule, book vessel, arrange loading, provide shipping documents, support customs clearance, coordinate, tracking, and commucicate customre requrest and order fulfillment.
• Import/export rules and regulation : Understand requirements, coordinate all process and documentation follow the rules and ensure complainace.
• System/process and report : Update customer/product/logistic related data in system/documents, ensure operational process is follow, and establish and maintain reports as needed for monitoring performance.
• Key stakeholders to workd with : Global CFR, Supply voordinator, Sales manager, and QA assistance
• Inquireies and claim handling : Act as primary contact for product/logistic related inquires internally/externally. Claim data input in system.

• Min 3 Years Customer Service or equivalent business experience especially in export area.
• Knowledgeable in international trade, rules and complianece requirements. 
• MS office, basic understanding of SAP, CRM and other relevant tools.
• Expands knowledge of current functionality.
• Communicates clearly and articulately when speaking in an individual or group environment. 
• Organizes throughs with ability to present information in a clear and precise manner.
• Recognizes problems and seeks input from others to systematically gather information. Makes routine decisions.
• Escalates/ hands of issues, which cannot be handled independently.
• Acts as a team member to support all CS/ Supply Chain goals with support from more experienced CS/ Supply Chain personnel.
• Actively contributes in team meetings and activities.
• Fluent Japanese and daily communication skills in English.
• Experience and knowledge in daily import/export/domestic process and documentation.
• Learning basic knowledge in product, inventory, customers, logistic arrangement process.
• Critical and systemative thinking and analytical skills; clarity of thoughts; change and continous improvement mindset; teamwork spirit.

• Bachelor's degree from accredited university/college

Annual Salary : Minimum 4.5mil - 
                       (annual salary includes, Base salary, Housing allowance, Fixed seasonal bonus)
  *Salary will be determined based on experience and qualifications

Allowance : Commuting allowance (full coverage), Overtime allowance provided

Bonus : Fixed seasonal bonuses in June and December (part of annual salary)
            Company performance bonus may be provided (based on company performance)

Payment : Closing at the end of month, paid on 20th of the month

Salary increase : Once a year (based on company and individual performance)

• Employment type : Permanent
• Probation period : 3 months
• Working hours : 9:00am - 5:30pm (incl. Lunch break 12:00pm - 1:00pm), Monday to Friday
• Overtime : Eligible (estimated 0-20 hours/month)
• Holidays : Saturdays, Sundays, National holidays, Year-end/New Year holidays (From December 29th to January 4th), Mayday (May 1st) and company holiday (mid December)
• Annual Paid Leave entitlement : will be provided in accordance with company policy
• Retirement Age : Age of 65
• Retirement Allowance : The company offers a corporate-type defined contribution pension plan (DC plan) as a retirement benefit.
• Social Insurance : Health, Pension, Employment and worker's compensation insurance

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.  Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton's internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

Kraton is proud to be an Equal Opportunity Employer.