Volunteer Services Coordinator Job Listing at Lexington Medical Center in West Columbia, SC (Job ID 1299667700)

Description

Volunteers  
Part Time
Day Shift 
7:30-4:00

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina's first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer's care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

Assists with the volunteer program by assessing volunteer need/utilization, planning/organizing program development, recruiting, interviewing/assigning, training, and evaluating. Responsible for volunteer orientation. Assists with daily volunteer  coordination/supervision. Interprets policies and procedures.

Minimum Education: Associate's Degree
Minimum Years of Experience: 2 Years of experience in problem solving;
2 Years of training with work experience relating to volunteers and office function coordination
Substitutable Education & Experience: An Associate's Degree and two years of training can be substituted for one of the following:
4 Years of training with work experience relating to volunteers and office function coordination;
Bachelor's Degree in health care field.
Required Certifications/Licensure: None.
Required Training: Excellent oral/written communication, customer service, and interpersonal  skills;
Demonstrates initiative and flexibility;
Excellent organizational and project management skills;
Proficient computer experience and word-processing required;
Demonstrates ability to lead a work group to meet departmental goals;
Capable of exercising sound and mature judgment when interpreting  policies and procedures.

• Assist with the overall coordination of the volunteer program (adult, junior and college program).
• Assists with volunteer budget and monitoring costs for program.
• Assists with developing/reviewing/evaluating/revising policies and procedures for the volunteer program.
• Assists with assessing need/developing/conducting/evaluating volunteer educational/training programs.
• Assists with assessing volunteer need/utilization.
• Participates in the interviewing, selecting and assigning of volunteer personnel.
• Assists with developing/updating/revising/maintaining volunteer position descriptions.
• Assists with coordinating volunteer recognition events and awards, e.g., awards recognition banquet, luncheons. Communicates/corresponds with volunteers as needed.
• Develops promotional materials for volunteer events to include classes, recognition, etc. Communicates/corresponds with volunteers as needed.
• Assists with preparation of the newsletter.
• Maintains an effective working relationship with the auxiliary. Coordinates for auxiliary events/requests.
• Participates in volunteer recruitment activities.
• Assists with the daily supervision/coordination of all volunteers.
• Plans, coordinates and maintains an effective customer service focus in the volunteer program, which is compatible with the hospital's philosophy.
• Prepares/maintains a personnel file for each volunteer.
• Serves as a liaison between various departments and the Volunteer Services department to assist in coordinating volunteer service performed/utilization. Facilitates inter/intradepartmental communication as related to volunteer issues/concerns.
• Responsible for maintaining the volunteer database/computerized volunteer personnel management system, including statistical reports, time and attendance, monthly and annual distribution of awards.
• Responsible for maintaining accurate records for flower/mail deliveries, etc and provides reports.

• Assists with the PPD process, birthday cards, sympathy cards, flower delivery for hospitalized volunteers, uniform inventory processes.
• Responsible for volunteer general orientation and for coordinating the Clinical Education part for Patient Care Orientation.
• Assists with the volunteer application process.
• Coordinates volunteer LOA, termination process.
• Assist with coordinating volunteer coverage and arranging for substitutes as needed.
• Responsible for the supervision/orienting/evaluation of the Information Desk area volunteers positions.
• Develops/reviews/evaluates/revises maintains up-to-date policy manual for information desk activities.
• Assists with the volunteer scheduling/locating substitutes for other areas.
• Maintains professional growth/development. Keeps director informed of current issues/trends.
• Represents the hospital at meetings and conferences with other agencies and organizations.
• Coordinates with other department personnel as need to provide volunteer coverage.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and co-workers. Shows courtesy, compassion and respect. Holds self and those supervised accountable for conforming to Service Expectation policies.
• Demonstrates appropriate communication of information necessary to provide services to the age of patients served.
• Demonstrates receptiveness and facilities change. Maintains positive manner throughout the change process.
• Participates in quality assessment and improvement activities.
• Performs all other duties as assigned by authorized personnel or as may be required in emergencies, e.g., fire or disaster.
• Contributes to departmental effectiveness by planning and organizing work to be accurate.
• Cost effectively utilizes resources and appropriately accounts for supplies and equipment.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits 
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.