Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Customer Solutions Consultant - Australasia OverviewMastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
About the Position
We are seeking a skilled Analyst to join our Customer Solution Centre at Mastercard. Our Solutions team focuses on the delivery of customized payment solutions and comprehensive consulting support, leveraging Mastercard's strong brand, technology, operations, and risk platforms to deliver bottom-line results to our Strategic Partners.
As an Analyst, Customer Solutions Consultant, you will play a crucial role in supporting the design and delivery of cutting-edge technology solutions that meet our clients' specific business needs. You will collaborate with internal teams, external stakeholders, and clients to understand requirements, assist in defining solutions strategy, and support successful implementation.
Responsibilities
• Work collaboratively with clients and internal teams to gather and understand business requirements
• Support the design and development of scalable technology solutions, considering factors such as functionality, market requirements, security, performance, and integration.
• Participates in business conversations with key decision makers internally and externally
• Acts as a project manager on small to mid-sized projects, monitor and report on progress
• Research industry best practices to support internal and external knowledge documents.
• Provide insights that may influence the sales strategy and contribute to the development of materials for customers, internal training and RFPs.
• Create and review sales presentations, proposals, and internal business case development.
• Support and participate in post-launch reviews and ensure feedback is reincorporated into the feature.
• Contribute to development and delivery of go to market plans for the feature set.
Qualifications and Skills
• Proven experience as an Analyst or similar role, supporting the design and delivery of complex technology solutions.
• Experience analyzing data and communicating observations, findings, and preliminary insights.
• Ability to work independently, multi-task effectively and create deliverables on a timely basis.
• Analytical thinker and excellent in problem-solving.
• Professional/product experience in financial services, cards, payments, or another related field is a plus.
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Adaptability and a passion for continuous learning and curiosity for latest technological advancements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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