Director Global SME Specialist Sales Alternative Distribution Asia Pacific Job Listing at Mastercard in Kuala Lumpur, Federal Territory of Kuala Lum (Job ID R-254029)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Global SME Specialist Sales Alternative Distribution Asia Pacific Job Description – Director, SME Sales Specialist Asia Pacific, Payfac & acquirers

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Across Asia Pacific, Small and Medium Enterprises (SMEs) are vital to economic development, contributing significantly to employment and GDP. However, many SMEs face payment inefficiencies, relying on manual, cash, and check-based transactions that hinder growth and financial inclusion.
Mastercard is committed to enabling businesses to grow and thrive in a digital-first economy. Our rallying cry is “Empowering Every Business, Everywhere”—this segment is central to Mastercard's growth strategy, given its importance in the payment's ecosystem as both payers and acceptors of electronic transactions.

Role
The Global SME team is looking for a Director, SME Sales Specialist to drive revenue growth and expand Mastercard's presence in this segment across Asia Pacific. This role requires a full-cycle sales approach, complemented by product management responsibilities to support go-to-market execution, with a particular emphasis on PayFacs and Acquirers (Acceptance).

Key Responsibilities
Sales
• Own and execute a revenue-driven sales strategy to grow Mastercard's SME segment share across Asia Pacific, through Payfac and Acquirers.
• Develop and maintain a robust sales pipeline, leveraging data-driven insights to prioritize high-impact opportunities.
• Identify and engage potential customers through direct outreach, partnerships, and market intelligence.
• Understand SME pain points and tailor Mastercard's solutions to address their unique challenges, including payment acceptance, spend management, and digital transformation.
• Position Mastercard's SME product suite—both core and through strategic partnerships—to maximize client value.
• Manage the end-to-end sales process, from qualifying leads to negotiating contracts and closing deals.
• Expand Mastercard's reach by developing and managing relationships with PayFacs, acquirers, fintechs, issuers, and other ecosystem players.
• Engage directly with customers and partners to position Mastercard solutions, negotiate deals, and drive conversions.
• Represent Mastercard at industry events, conferences, and networking opportunities to enhance brand visibility and establish thought leadership in the SME space.
• Track and analyze performance metrics, adjusting sales tactics and strategies as needed to exceed growth targets.

Product Management
• Support go-to-market execution by collaborating with product, marketing, and partnerships teams to enhance Mastercard's SME solutions.
• Analyze market trends, competition, and SME lifecycle journeys to inform product and sales strategies, driving differentiation and innovation.
• Identify and drive partnership opportunities to improve value propositions and expand distribution channels.
• Identify and drive innovation in B2B and supply chain finance, integrating Mastercard's capabilities with key industry players.
• Develop sales enablement tools and training materials to support SME-focused sales colleagues.

All About You
The ideal candidate for this position should:
• Be passionate about “Empowering Every Business, Everywhere” and the idea of democratizing access to digital payments and financial tools for SMEs.
• Have proven experience engaging internal and external commercial and technical stakeholders to drive solution development and adoption.
• Have a strong background in sales, business development, or account management within financial services, fintech, or payments.
• Have experience working with PayFacs, acquirers, and alternative payment providers to drive innovation in B2B transactions.
• Possess strong relationship management, influencing, and communication skills.
• Be self-motivated, a quick learner, and able to manage multiple priorities in a fast-paced environment.
• Hold a Bachelor's degree (required); advanced degree preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website