Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Integrated Product Management Director, Integrated Product Management – US Market DevelopmentOverview
Are you curious about how we solve customer needs by leveraging products and services across Mastercard? Are you looking to work across a diverse customer base? Are you the kind of person who likes to be at the center of many different project opportunities? Join the Customer Solution Center as our newest Solutions Architect supporting volume and revenue-generating opportunities with acceptance-side customers and prospects!
The Customer Solutions Center sits at the intersection of product, services, marketing and, most importantly, our customers and prospects. We have a front-row seat for how our capabilities are driving impact in the industry. From our core products that are at the heart of everyday commerce to our newest solutions in digital, security, new networks and services, Solutions Architects play a vital role in driving influence and revenue for Mastercard.
As the Director, Integrated Product Management, you will work directly with our front-line sales teams in the US to deepen our relationship with new and existing customers by articulating a differentiated “Why Mastercard” story around our capabilities. You will lead solutioning efforts that leverage the full breadth of the Mastercard toolbox to solve customer pain points or address customer opportunities and visions. You will drive RFP responses, pitches, and customer conversations that integrate our payment products, digital assets, Data & Services and Cyber & Intelligence solutions into holistic value propositions for customers. You will identify customer needs and map them to Mastercard products and services and support the story-telling process across a diverse set of customers – core and emerging merchant verticals, acquirers, processors, and channel partners. You will also work on highly visible, strategic projects that will drive long-term, foundational impact for the organization.
About the Role
• Reports to the Vice President, Solutions Architect, NAM Market Development
• Based in Mastercard's Toronto office
• Understands Mastercard's products and solutions and can convey the capabilities in crisp, integrated narratives that help to differentiate Mastercard as the partner of choice.
• Collaborates with Market Development teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Product, Innovation, Services, and Marketing solutions across the Mastercard toolbox.
• Drives (often data-driven) thought leadership around topics that are top-of-mind in the market with a focus on competitive differentiation.
• Supports RFP responses for new opportunities; leads/facilitates the development of pitch content and articulates customer journeys that map to Mastercard capabilities.
• Provides informal “voice of the market” input to inform internal Product, Innovation, Services and Marketing stakeholders
All About You
• A problem solver, keen to understand customer challenges – inquisitive, and able to simplify complexity
• Foundational knowledge of the payments ecosystem, and understand Mastercard's role in it
• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data
• General familiarity with the following Mastercard capabilities:
• Consumer Products (Consumer Credit, Small Business Credit, Debit)
• New Payment & Data Rails (Bill Pay, Transfer Solutions, Open Banking)
• Digital Solutions (MDES, Push Provisioning, Digital Wallets, UX journeys)
• Innovation (Mastercard Labs)
• Services (Loyalty Solutions, Consulting, Information Solutions, Managed Services, Fraud and Security)
• Marketing (Priceless Platforms, ESG programs)
• Excellent storyteller and communicator
• Demonstrated ability to work well collaboratively, including the ability to rally and gain backing from matrixed stakeholder groups
• While technical skills are a nice-to-have, storytelling skills and the ability to stitch together differentiated “Why Mastercard” propositions are essential. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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