Director, Product & Customer Relationship, Real Time Payments International Job Listing at Mastercard in Lima (Job ID R-244212)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product & Customer Relationship, Real Time Payments International Director, Product & Customer Relationship, Real Time Payments International.

Who are Mastercard and Vocalink?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Vocalink became part of the Mastercard family in 2017 and is a global leader in Account-to-Account payment systems operating in twelve of the largest real-time payment markets in the world. Building on over 50 years' experience supporting the UK payment ecosystem, the Mastercard acquisition has enabled Vocalink to deploy its market leading technology to a global customer base.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Director, Product & Customer Relationship role within Real Time Payments (RTP) International will be located in the Mastercard Lima, Peru Office, working alongside the Regional Account Management Team and reporting directly to the Customer Account Manager RTP International. This role will interface directly with our regional RTP customers, as well as with local payments institutions such as banks, payment originators and acquirers, fintechs, Peru's Central Bank (BCRP), etc. to further develop Mastercard's Account-to-Account services business.

This is a broad role encompassing aspects of business development, customer relationship, account management and service support for all RTP International products and services deployed or that could be deployed by Mastercard. Firstly, identifying commercial opportunities through regular face to face customer and market engagement and subsequently supporting the prioritization and delivery of agreed enhancements to the solution. Secondly, staying close to both the clients' business and technology stakeholders to support the alignment of technical roadmaps. And finally, to develop strategic plans focused on a longer time horizon to develop a deeper partnership with our customers and associated market participants.

Role
In this position and in close collaboration with the Regional Team you will:-

• Support the strategic and long-term vision/agenda for the customer account, focused on driving revenue generation through successful customer and regional partnerships, contract renewals, revenue diversification and commercial change requests (CRs).
• Be responsible with the RTP Int Customer Account Manager for the management of detailed RTP Customer Account Plans in close collaboration with Regional Teams, improving visibility and tracking of customer activities at all levels, identifying business opportunities and product ideas.
• Be accountable for managing the Customer Reporting process – mapped to agreed SLA/KPI metrics that power decision making.
• Partner with RTP and Core Product and Engineering teams to inform the product roadmap and change management, ensuring alignment with core product strategy and development as well as supporting the delivery of CRs and Mainternance Releases.
• Identify how the business will respond and commit to complex customer needs and solutions, partnering with cross-functional teams to establish the best outcome.
• Be responsible for continuous review of customer and market landscape; recommendation, development, and implementation of new and creative approaches to ensure customer and Mastercard business objectives are met.
• Lead planning and execution of new initiatives implementing new products and engaging partners and other players/stakeholders to drive volumes
• Help prepare for and participates in conversations with key decision makers about product opportunities
• Analyze customers' existing business through profitability modeling, financial forecasting and competitive analysis
• Develop financial modeling and business cases for identified business development opportunities
• Support existing business development relationships (e.g., government, regulators, industry bodies)
• Support Risk partners to ensure operational, financial and business risks are understood and managed appropriately.
• Assist in the preparation of quarterly and annual business reviews, along with financial performance including sales / CR pipeline management.
• Actively partner with teams across Mastercard to meet customer objectives and to deliver on the day-to-day customer contracted commitments, including driving effective relations across partnership functions, e.g. Regional teams, Product & Engineering, Operations & Technology, Delivery, Finance, Risk, Legal & Franchise Integrity, etc.
• Drive the identification and implementation of improvements to optimize ways of working, efficiencies and success rates.

All About You
The ideal candidate for this position exhibits the following skills and capabilities:
• Customer facing experience, including account management and day to day support of critical payment services.
• Track record achieving business development targets and building business relationships through customer sales.
• Experience in the account management of payment services (ideally account-to-account payments) and familiar with working in a highly regulated environment.
• Deep understanding of market / consumer trends and go-to-market discipline to drive strategy adoption at scale in collaboration with regional product teams, markets and cross functional teams.
• Demonstrated track record of planning, managing and closing complex, competitive sales efforts.
• Ability to form successful relationships and gain credibility at all levels in an organization.
• Experience supporting senior leadership team with key strategic decisions.
• Ability to manage conflict well and diplomatically challenge people and situations.
• Ability to quickly conceptualize and express lines of thinking.
• Ability to ask the right questions to drill in on issues to drive conclusions and actions.
• Ability to work under pressure to meet deadlines and to react quickly to changing priorities.
• Good communication, presentation and interpersonal skills including the ability to work with and influence people across a matrix organization.
• Solid people management skills, acting with integrity and credibility.
• Strong self-awareness, open to different approaches and ideas, and ability to adapt easily in different situations.
• A Bachelor's Degree is required.
• Fluent in English and Spanish

Location – Lima, Peru

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website