Director, Product Management Job Listing at Mastercard in Toronto, ON (Job ID R-253202)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.



Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution

The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.

The Data and Insights Team within Identity - Payments is looking for a Director of Product Management to drive our strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in defining and executing the build of highly priority and fast paced products that will redefine the identity space at large.


Key Responsibilities:

Own the vision and translate that vision into actionable strategy, linking others' contributions to the success of your products

Lead a team of product managers while fostering best-in-class product management practices across the group

Create compelling business cases for stakeholder approval and funding.

Build relationships across Product, Engineering, the Regions, Core Payments, Customer Success, Foundry and other Mastercard cross functional teams to identify business opportunities, solve problems, and deliver solutions.

Own thoughtful prioritization of roadmaps and ensure all stakeholders and bought in on the collective mission.

Develop a business delivery strategy in collaboration with the Engineering team.

Maintain careful records of project statuses and keep stakeholders abreast of progress as well as raise risks.

Bring voice-of-the-customer metrics to life in a way that will inspire and drive change

Support the ideation and development of a strong pipeline of future opportunities leveraging internal and external relationships.

Uses a data-driven approach to assess market opportunities and to build business cases incorporating accurate representations of future revenues and expense bases.


All About You:
A well-rounded product manager with deep understanding of product concepts and best practices, with a focus on strategy and zero-to-one new product development.

Strong commercial acumen with an understanding of how products drive value for customers and revenue for the business

Experienced in people management and mentoring while leading globally dispersed and remote project teams.

Communicate effectively with executive stakeholders, delivering clear, concise updates and maintaining a strong executive presence.

Experience developing and commercializing new products in large, matrixed organizations on a similar scale to Mastercard. Experience in fintech, banking, and large tech is desired.

Adept at representing business and customer needs when defining product requirements.

Strong communication skills with the ability to simplify complex concepts and maintain clear documentation for executive oversight.

Passionate about working on fast-paced, high-priority products that impact hundreds of thousands of consumers globally.

Committed to data-driven decision-making and using insights to guide product direction and prioritization.

Comfortable working with emerging technologies such as AI and machine learning.

#AI2 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website