Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Junior Dashboard Developer Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
A new opportunity has arisen within the Event Management team who are looking for a Junior Dashboard Developer to support, maintain and enhance the EM visualisation toolsets.
Role
• Plan, develop and build comprehensive dashboards by transforming data from different toolsets into visual views using our AIOps platform
• Work with internal stakeholders to deliver new visual monitoring initiatives.
• Write clean, efficient, and maintainable code using HTML, CSS, and JavaScript.
• Develop and maintain internal processes to ensure ongoing engagement, solution accuracy and reliability.
• Maintain and administrate the availability of our AIOps environment.
• Provide technical first line support for live issues and prioritise incident fixes within the EM queue.
• Create, update, and review internal tickets to document monitoring and recovery steps for the EM Team.
• Expectation to join an active on call rota to support the environment.
All About You
The ideal candidate for this position should:
• Previous experience with developing dashboards using JavaScript, HTML and CSS web development languages.
• A university degree in web development.
• Have the ability and willingness to develop and learn new tools, methodologies, and processes.
• Provide moderate technical support and maintenance for monitoring technologies within the operations environment.
• Interface with customers on infrastructure related services, advancing their understanding of customer problems and experiences.
• Demonstrate team working skills with the ability to work with others and on own initiative.
• Successfully support technology domain initiatives, raising awareness of issues, challenges, and priorities
• Actively participate in interpreting escalated issues, providing guidance on unresolved common issues, and resolving open tickets.
• Possess excellent communication skills with both technical and non-technical people.
• Have a strong ability to multi-task, organise, manage, and implement first line fixes whether directly or through supervision.
• Experience using Interlink Software AIOps platform (BES and ASI) desirable but not essential.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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