Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
LAC Director Airport Services Drive Innovation. Elevate Travel. Unlock Revenue.Join Mastercard's Cardholder Services team—where innovation meets impact. We're redefining the travel experience for millions of cardholders across Latin America and the Caribbean by delivering premium airport benefits that drive loyalty, engagement, and revenue.
As Director of Airport Benefits, you'll lead the strategy and execution of Mastercard's airport services portfolio in LAC. From VIP lounges to fast-track access, you'll shape experiences that delight customers and differentiate Mastercard in the travel ecosystem. Secure and sustain recurring revenue by actively managing partner performance, optimizing service delivery, and reinforcing the strategic value of airport benefits across the region. This is a high-visibility, commercially driven role that blends strategic thinking, partner management, and product innovation.
Responsibilities
• Own the Airport Benefits Strategy: Safeguard and evolve our portfolio to stay ahead of market trends and customer expectations.
• Ensure the stability and growth of recurring revenue streams by proactively managing commercial levers, mitigating risks, and reinforcing the value of airport benefits to key stakeholders and customers.
• Drive Revenue Growth: Identify and execute monetization opportunities that expand our footprint and boost profitability.
• Lead Strategic Partnerships: Manage high-value relationships with global partners, negotiate impactful deals, and ensure top-tier performance.
• Collaborate Across Teams: Align with product, marketing, and sales teams to ensure seamless go-to-market execution.
• Deliver Measurable Impact: Track KPIs, optimize ROI, and continuously improve the value proposition.
• Inspire and Lead: Manage a high-performing team, fostering growth, innovation, and excellence.
Experience
• Strong commercial acumen and a proven track record of driving revenue, negotiation, and managing strategic partnerships.
• 10+ years of experience in product management, partnerships, or travel loyalty programs—ideally with a focus on airport services.
• Exceptional communication skills and stakeholder management experience in regional and global, matrixed environments.
• Demonstrated ability to build compelling business cases, articulate financial impact, and influence senior leadership to drive strategic decisions
• Fluency in English and Spanish; Portuguese is a plus.
• A passion for creating unforgettable customer experiences and a mindset for innovation.
• Bachelor's Degree.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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