Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead, Enterprise Operations Lead Regional Delivery - Operations SupportWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Regional Delivery - Operations Support team is looking for a Regional Operations Lead in Europe to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this client-facing position, you will:
• Provide operational support for MasterCard production environment with an emphasis on infrastructure and transactions technologies
• Provide project support and problem support based on the ITIL model.
• Analyze trends over time to understand operational & customer performance and develop plans for improvement
All About You
The ideal candidate for this position should:
• Manage assigned regional projects, which include responsibility for planning; time and cost control; resource utilization and implementation.
• Perform Tier II support functions for the MasterCard Operations Command Center (OCC)
• Provide project support and Assist in the planning of large-scale systems projects with an emphasis on operations and operational support
• Ensure an operational excellence in the region by performing
o Proactive operational analysis at multiple level (network, product, application )
o Oversees of major incident resolution and lead the improvement plan
o Management of customer communications
o Being involved in the conversation with regulators following an incident
• Develop documentation to support the operating environment
• Communicate with partners, customers and stakeholders
• Be knowledgeable in our payment industry standard
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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