Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Manager-Technical Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Switching Gateway provides a single payment connection that supports Mastercard and non-Mastercard branded financial transactions. It is a streamlined interface that enables transaction originators and receivers (e.g., merchants, financial institutions, and processors) to connect to other players in the payment ecosystem. Our team of integrators, analysts, testers and subject matter experts work together to build four platforms that encompasses full lifecycle of payment processing. We are looking for a Lead Product Manager-Technical to drive our customer experience strategy forward by consistently innovating and problem-solving.
Role
• Lead complex projects/initiatives as an experienced professional with comprehensive industry hands-on experience of functional, technical analysis, writing high quality design documents to cover customer/business ask, functional and technical approach, testability, application performance parts of the product
• Partner with vendors, internal, external stakeholders, customers to understand and convert business case, customer requirements (user stories, use cases) into functional and platform requirements and co-ordinates to convert them into product solutions
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
• Accountable for ensuring new product development follows the PME framework
• Manages and communicates product performance through dashboard reporting and metrics
• Apply business and functional capabilities within own discipline to coach and develop junior colleagues and provide inputs into their performance review process
• Establishes a network within the organization; begins to build internal and external networks
• Communicate, collaborate and work effectively in a global and fast paced environment
All About You
The ideal candidate for this position should:
• Hold at least a bachelor's degree in Computer Science, Business or equivalent experience. Cards and payments domain and FIS's Connex or IST product suite experience is a plus
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Understand and explain the business context and the associated customer use cases and recognize discordant views and take part in constructive dialog to resolve them
• Be a team player with excellent verbal and written communication skills with the ability to create and present compelling presentations, business use cases
• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
• Understand the technologies supporting the platform product and can hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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