Manager, B2B Events and Business Insights (CNPF) Job Listing at Mastercard in Singapore (Job ID R-269250)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, B2B Events and Business Insights (CNPF) Role Purpose
The Manager, Business Administration supports the AP CNPF growth agenda by orchestrating divisional/regional customer forums, leadership and marketing engagements, sales enablement, and other market level programs along with providing communication and budget analysis support. The role works across Markets, Product, Services, and Finance to turn our 2026 plan into operational, business led actions and successful executions.
The role will also support any key projects required to drive the growth of CNPF, working closely with the EVP, CNPF also.
Key Responsibilities
• Lead end to end orchestration of all AP CNPF forums and strategic events, overseeing logistics, vendor/agency engagement, content development, executive preparation, and flawless on the day delivery.
• Plan and execute leadership engagements including senior meetings, off sites, and internal initiatives that strengthen alignment, visibility, and strategic focus.
• Shape and manage the annual Marketing & Comms calendar, ensuring activities, campaigns, and communications align tightly with business priorities and key moments.
• Partner closely with Marketing, Comms, and business teams to deliver integrated campaigns, narratives, and assets that drive commercial outcomes, including volume and revenue growth.
• Collaborate across Corporate Solutions, Transfer Solutions, and SME to create a unified, consistent narrative, identify synergies, and ensure aligned storytelling across workstreams.
• Manage budget processes—including requests, allocations, tracking, and reporting—to ensure effective cost stewardship and transparency of performance.
• Monitor and analyze performance of events, campaigns, and engagement activities, using insights to guide future planning, prioritization, and continuous improvement.
• Provide executive communication support by preparing briefing notes, summaries, and talking points for leadership visits, forums, and stakeholder engagements.
• Drive culture and team engagement, supporting initiatives such as team building, recognition moments, townhalls, and other touchpoints that enhance cohesion and reinforce team culture.
Qualifications & Experience
• 5–7 years in B2B payments/fintech, commercial cards, or partnerships roles; regional exposure (APAC) preferred.
• Experience coordinating customer forums, partner programs, enablement events, and senior level reviews/QBRs with cross functional teams. Strong B2B marketing experience is a plus.
• Strong content development (PowerPoint, Excel, Word) and stakeholder management skills; comfortable navigating matrixed organizations.

Skills & Behaviors
• Program & event orchestration: Demonstrated mastery in planning and delivering complex programs and events—working backwards from key business dates, managing multiple simultaneous events, and ensuring seamless logistics, content readiness, and cross market coordination.
• Project & vendor management: Proven ability to manage complex, multi workstream projects and external agencies/vendors, ensuring high quality outputs within tight timelines.
• Organizational excellence: Exceptionally organized with the ability to independently manage multiple initiatives of varying scope across different markets and time zones; strong attention to detail and a consistently high-quality bar, especially for leadership facing deliverables.
• Stakeholder fluency: Strong stakeholder management skills; collaborates effectively with Market Leads, Product/Services, Marketing/Comms, FP&A, and external partners—able to align content, expectations, and execution across diverse functions.
• Communication & presence: Outstanding written and verbal communication skills; clear, concise, and confident with senior audiences. Able to tailor messaging to context and simplify complex products, processes, and narratives with clarity and impact.
• Relationship leadership: Builds trust quickly and fosters positive, collaborative relationships across internal and external stakeholders; communicates with empathy, credibility, and influence.
• Drive, adaptability & analytical mindset: Highly motivated, intellectually curious, and analytical. Thrives in dynamic, fast paced environments; comfortable navigating ambiguity, shifting priorities, and evolving requirements.
• Proactive ownership: A self starter who anticipates needs before they arise, takes initiative without waiting for direction, and reliably follows through to completion.
• Qualifications: Bachelor's degree required. Fluency in English is mandatory; additional Asian languages are a strong plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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