Manager, Product Operations Job Listing at Mastercard in O'Fallon, MO (Job ID R-240983)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations Who is Mastercard
Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard's growth strategy - not only because of their global impact but also because of SMEs' significant role in the payment ecosystem as both payers and acceptors of electronic payments.

The successful candidate will partner with key stakeholders in Technology, Regional teams, Engineering, and International Marketing Capabilities to deliver on executive level product artifact creation/maintenance, STUDIO (Product Lifecycle) governance, and measuring/reporting key program KPIs. The ideal candidate is digitally savvy, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.

Responsibilities
• Product Lifecycle Governance: enforce product lifecycle (STUDIO) governance frameworks to ensure product development, launch, and retirement processes are structured, transparent, and aligned with business objectives.
• Executive Communications & Presentations: Develop and deliver high-impact presentations, reports, and dashboards for senior leadership, ensuring clear and effective communication of product strategy, progress, and key insights.
• Cross-Functional Coordination: Partner with Product Management, Engineering, Operations, Marketing, Sales, and other teams to drive alignment, resolve operational challenges, and improve efficiency in product development and delivery.
• Process Optimization: Identify bottlenecks and implement best practices to enhance product operations, ensuring streamlined workflows and decision-making.
• Stakeholder Management: Act as a key liaison between product teams and senior executives, ensuring visibility into key initiatives and fostering a culture of accountability and continuous improvement.
• Change Management: Adapt and respond to shifting priorities, business needs, and market dynamics while maintaining focus on long-term strategic goals

Skills/ Abilities / Experience:
• 5+ years of experience in Product Operations, Program Management, or related fields within a high-growth, fast-paced environment
• Strong leadership and project management skills, with the ability to drive complex initiatives to completion.
• Exceptional verbal and written communication skills, including experience presenting to senior executives.
• Proven ability to work across cross-functional teams and influence without direct authority.
• Experience managing product governance frameworks and operational workflows.
• Ability to navigate ambiguity and manage competing priorities effectively.
• Background in FinTech, Payments, or Technology sectors preferred. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD

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