Manager, Product Operations Job Listing at Mastercard in New York, NY (Job ID R-251778-New York, United States of America, 10016)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations Overview

The Business & Market Insights team is seeking a Manager to drive operational excellence and governance across our product portfolio. This role is ideal for someone who thrives in a structured, fast-paced environment and is passionate about enabling product teams to deliver with clarity, consistency, and accountability. The ideal candidate will be a strong communicator, highly organized, and adept at managing cross-functional initiatives that support strategic product outcomes.

Role

In this role, you will:
• Own and manage the centralized product roadmap and catalog, ensuring data hygiene and alignment across teams.
• Lead the coordination and delivery of key corporate commitments, including Quarterly Business Reviews (QBRs), town halls, and executive communications.
• Govern and optimize product council and studio processes, ensuring adherence to frameworks and decision-making protocols.
• Partner with cross-functional teams to build and maintain dashboards that track product health, availability, and performance.
• Maintain consistent and accessible product documentation to support transparency and institutional knowledge.
• Support internal communications and engagement strategies that promote alignment and visibility across product teams.
• Champion operational best practices and continuous improvement across the product lifecycle.

All About You

• Be highly organized and detail-oriented, with a passion for process improvement and governance.
•Demonstrate strong written and verbal communication skills, with the ability to craft clear, compelling narratives for executive audiences.
• Be comfortable managing multiple priorities and stakeholders in a dynamic environment.
• Have experience with product operations, program management, or business administration in a technology-driven organization.
• Be proficient in using data and dashboards to inform decisions and track progress.
• Bring a collaborative mindset and a proactive approach to problem-solving. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD

 Apply on company website