Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Specialist Sales Customer Success Manager, Mastercard Move - Chile, Peru and Bolivia.Location: Lima, Peru (with some travel required)
Reporting to: Vice President, South Division, Mastercard Move
About Mastercard Move and the South Division in Latin America and the Caribbean Region
Mastercard Move leads global payment experiences. In the South Division, (Peru, Chile, and Bolivia), it drives digital transformation. The region's strong economic trajectory has prompted strategic investments and the expansion of our teams to foster transformative growth.
The Opportunity: Drive Customer Success
We are looking for a Customer Success Manager to join our Mastercard Move team. You'll be a strategic partner to our key clients in Peru, Chile, and Bolivia, ensuring they maximize the value of their Mastercard Move solutions. Your role will be fundamental in building lasting relationships, understanding their objectives, and aligning our innovative solutions to accelerate their growth and enhance their payment strategies.
This position is key to being a trusted advisor, proactively identifying opportunities and championing client needs internally to ensure a smooth and valuable collaboration.
Your Responsibilities:
Strategic Partnership & Value: Collaborate with clients in the South Division to understand their objectives and payment strategies. Develop success plans that maximize their adoption and the value of Mastercard Move solutions.
-Proactive Engagement: Monitor client health and solution utilization. Identify risks, address challenges, and introduce new capabilities.
-Growth: Drive the expansion of Mastercard Move solutions within existing portfolios, identifying new uses and demonstrating benefits.
-Performance Optimization: Analyze KPIs, maintain dashboards, and provide insights to optimize performance and strategic decisions.
-Internal Collaboration: Act as the primary advocate for clients within Mastercard, coordinating resources and collaborating with internal teams (Product, Operations, Marketing, Sales, Advisors) for an exceptional experience.
-Financial Acumen & Commercial Discussions: Participate in high-level commercial discussions, optimizing solutions for mutual benefit and long-term partnership.
-Continuous Learning: Stay up-to-date with global payment trends and the Mastercard Move ecosystem to offer clients an updated view.
About You:
-Client-Centric: Passion for client success and building lasting relationships.
-Strategic & Analytical Thinker: Proven ability to understand complex needs and develop strategic plans.
-Exceptional Communicator: Ability to communicate persuasively at an executive level and influence without direct authority.
-Commercial Acumen: Strong commercial awareness and understanding of financial drivers.
-Proactive & Problem-Solver: Anticipates client needs and challenges, taking initiative.
-Financial Services/Payments Experience: Proven client-facing experience in financial services or consumer goods; preferably in card payments or digital payment solutions.
-Regional Experience: Prior knowledge of the business environments in Peru, Chile, and/or Bolivia is a plus.
If you are a driven and empathetic professional eager to make a significant impact by fostering deep client partnerships and accelerating the adoption of innovative payment solutions across the South Region, we encourage you to apply!
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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