Operations Analyst and Assistant to EVP, Humanitarian & Development Job Listing at Mastercard in New York, NY (Job ID R-241670)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Operations Analyst and Assistant to EVP, Humanitarian & Development Overview:

The Humanitarian & Development (H&D) Operations is a team of problem solvers and strategic thinkers who are passionate about the power of digital transformation in rural and underserved communities. We love enabling and partnering with the end-to-end business to build, sell, and implement digital tools and innovate new business models that enable access to critical services for the 1+ billion underserved consumers – provisioning healthcare, distributing humanitarian aid, enabling farmers to access markets and financial services, and more.

This role offers a unique opportunity to gain insight into the H&D business. The Humanitarian & Development Operations Analyst and Assistant to the Executive Vice President (EVP) will own key operational processes and manage projects that contribute to the overall performance of the team. This includes management of Sourcing, which will encompass managing requisitions, contributing to scopes of work, and vendor management. In addition, as Executive Assistant to the EVP of the H&D team, the candidate will also own all team administration, including managing the EVP's calendar and arranging travel, as well as having the opportunity to participate in team meetings with senior internal and external executives to manage next steps. Reporting to the Director of Operations, this role helps to advance efficiencies and manage processes within H&D.

About the team: www.mastercard.com/communitypass

Role:
* Provide sourcing coordination support across H&D teams to drive timely opening and tracking of requisitions, SOWs/ POs and invoices; coordinate spend with H&D finance

*Engage with vendors to ensure the timely completion of all sourcing related activities, including registration, contracting and payments

* Schedule and maintain EVP and SVPs calendars and travel, including itinerary planning, ensuring all meeting support is planned and provided for; manage expense reporting; manage end-to-end planning of team events and travel. Includes proactive relationship management and contact outreach

* Manage HR hiring processes, and employee onboarding and offboarding

* Perform general administrative duties to support day-to-day operations

* Own knowledge management across team: manage access to Sharepoint, ensure all folders are regularly cleaned and easily accessible with a logical structure

* Serve as ombudsman for team including planning and executing team-building events

* Plan and execute Mastercard-hosted events including logistics, attendee outreach, management, and follow-up, ensuring compliance to Mastercard policies and standards

* Attend team meetings, document and distribute meeting highlights, coordinate follow up internally and externally to advance team goals, ensuring operational efficiencies and coordination within the groups

* Support executive communications: research for articles / thought leadership pieces, social media and talking point support, and support monthly global team meeting content development

* Manage internal and external special projects and prepare communications and reports as required, such as manage and analyze results of Voice of the Customer Survey; provide project management support across H&D teams



All About You:
* Demonstrated operational management and execution skills with strong ability to manage multiple deliverables on a time-sensitive basis
* Ability to work with executive level management and related stakeholders with professionalism and maturity
* Ability to navigate complex internal procedures proactively and with proficiency

* Superior written and verbal communications skills and presentation skills, ideally at an executive level

* Take initiative to solve problems to make operational processes within H&D as effective as possible

* Demonstrated ability to work quickly and respond to urgent, unanticipated requests.
* Entrepreneurial spirit with ability to operate in a corporate environment

* Ability to navigate ambiguity
* Excellent interpersonal skills and the ability to work cross-functionally in a matrixed organization

* Solid understanding of Mastercard's operational and organizational infrastructure is advantageous
* Bachelors degree

Salary range:
$78,000-125,000 Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $78,000 - $125,000 USD

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