Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Analyst, Account Management Major Accountabilities• Take clear and strong initiative to lead change to improve efficiency and regain market positioning based upon knowledge of the industry (or technical expertise) with reasonable sense of urgency and taking thoughtful risks.
• Be enthusiastic role model to engage and empower the customer in return, managing the accountability and responsibility of being ambassadors of our franchise.
• Execute stable and tough account management role with both external and internal to achieve company goal.
• Accountable for customer team performance in growing Mastercard revenues and profits with the customer.
• Identification of opportunities for enhancing Mastercard's relationship with the customer, particularly, pro-active identification and implementation of products and initiatives that grow Mastercard and customer revenues while meeting strategic product objectives.
• Deep understanding of customer needs and pro-actively addressing these needs.
• Leading the Mastercard team serving the customer and acting as the primary point of contact for the customer.
• Managing all Mastercard interaction with the customer.
• Actively engage and coordinate efforts with other customer-facing Mastercard resources including Product Sales Specialists, Customer Marketing Specialists, Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources.
• Rebuilding stronger customer relationships and partnering with business development to sell and present products and services to customers by higher level of value, trust and respect.
• Ability to establish and maintain protocol on critical agenda with external and internal stakeholders over hurdles of languages, logical/emotional opposition, corporate culture difference, historical background and /or personal specificities with clear statement and respectful behavior as an independent professional.
• Leading the customer planning process incorporating inputs and perspectives from Product, Marketing, Advisors, Technology and processing, including revenue targets and resource requirements.
• Provide required inputs to senior segment management for segment planning and resourcing.
• Achieving revenue and profitability targets for the customer relationship.
• Coordinate and lead the efforts in consulting services to clients in conjunction with Advisors.
Skills
• Minimum 5 years customer sales and consultative experience in Financial industry or relevant B2B sales industry.
• Customer management and interaction skills
• Presentation and proposal skills
• Leadership and project management skills
• Ability to identify and capture opportunities for increasing Mastercard revenue and profitability
• Analytical thinking
• Consultative sales experience
• Conflict resolution
• Financial services industry experience (credit card experience preferred)
• Problem resolution
• Project management
• Technical skill
• Negotiation ability
• English and Japanese fluency
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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