Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Integration Senior Analyst, Product IntegrationOverview
The Global Product Integration (GPI) team is a global team within the Customer Delivery organization. With a focus on new technology, products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.
Global Product Integrators develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
- Are you passionate about influencing technology and impacting what's next?
- Does gaining gain a global perspective and exposure to new products and services excite you?
- Are you passionate about influencing products, processes and impacting what's next
- Are you knowledgeable about a wide range of our solutions in the Acceptance space?
Role & Responsibilities
The successful candidate will be accountable for documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the Acceptance space, with particular focus on Merchant Acceptance & Mastercard Checkout Services
- Partner with the global product and engineering owners to understand product/enhancement requirements
- Partner with the global product and engineering owners to identify and document test cases and tools to be used by Customers for testing activities
- Partner with the global product and engineering owners to support Product Readiness according to the Studio guidelines
- Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability
- Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness
- Partner with the regional delivery teams on continuous improvement efforts
- Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects
- Establish reporting approach for the products you support and track delivery KPIs
All About You
- Understanding of the payment ecosystem and value chain and strong knowledge of Mastercard's systems and infrastructure
- Experience with Acceptance products
- Ability to understand, assess, simplify, and articulate complex business and technical challenges/solutions
- Ability to analyze and design efficiencies into new and existing solutions
- Analytical and problem-solving skills (define, measure, analyze, improve, and control)
- Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management
- Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines
- Strong attention to detail
- Familiarity with Payment Transaction Processing, including ISO messages.
- Familiarity with APIs
- Familiarity Mastercard test tools
- Experience in customer delivery or testing processes or quality analysis/assurance
- Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
- Self-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams
- Language skills a plus, will be working with regional teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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