Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Business Assistant Overview:We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Responsibilities:
PRIORITIES
• Relieve management of administrative details, all projects
• Coordinate workflow
• Update and chase delegated tasks to ensure progress to deadlines
• Take initiative in manager's absence
• Keep projects on schedule
COMMUNICATION
• Compose correspondence/reports for own or manager's signature
• Arrange manager's essential mail in priority action order
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from manager's dictation or notes
• Research, draft or abstract reports
• Communicates with executive, administrative and line management personnel to gather or convey relevant information
PHONE
• Handle all inquiries within my capacity
• Arrange “call-backs” to protect manager time
• Provide back-up materials for call-backs
• Route calls elsewhere as needed
• Do phone surveys/inquiries as needed
APPOINTMENTS / MEETINGS / COMMITEES
• Maintain calendar; ascertain which events require manager's presence
• Organize Operations and Strategic Committees meetings as well as the Accounts forum
• Fix commitments to maximize manager's time efficiency; Allow decision/desk time
• When manager chairs meetings prepare agenda in advance, arrange meeting facilities
CONFIDENTIALITY
• Perform to earn manager's full confidence
• Assure discreet handling of all business
VISITORS
• Screen to control interruptions
• Provide back-up data as needed
• Arrange amenities as needed
• Schedule visits away from manager's area to protect priority/private tasks
TRAVEL
• Arrange travel through internal or outside agents
• Prepare itinerary, trip file and supplies
• Complete expense reports after trip
DATA MANAGEMENT
• Improve/tighten storage/retrieval systems
• Update and manage contacts list
ROUTINES
• Set up “exception reporting” system to handle routines without supervision
• Routinely re-order department supplies
• Update mail/phone directories
• Study and review company or department procedures
• Recommend management action to improve standard operating procedures
• Develop and test new procedures
• Take initiative on requests and inquiries of administrative nature, especially when manager's specialty is not administrative
All About you:
• Administrative skills usually acquired through office experience
• Advanced PC skills including spreadsheets, word processing and databases
• Able to manage multiple tasks simultaneously
• Fluent French and English required
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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