Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Project Manager (Creative Studio) PLEASE NOTE: As Mastercard is a global company, we sometimes have team members from outside of the location listed on this posting that are reviewing submitted applications.Please attach a copy of your resume in English to expedite the screening process.
Overview:
The Global Business Services Center Service Management team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization and key Mastercard stakeholders.
The primary responsibility will be supporting the successful identification, planning and execution of projects supporting the Mastercard Creative Studio. The qualified candidate will be a member of a highly visible team working closely with Key Internal Customers to support marketing campaigns, sales enablement and B2B brand building. This position requires a highly collaborative individual with strong process and project management skills who will need to coordinate global relationships across multiple functional areas, third party providers and regional constituencies.
Role:
• Work closely with the Creative Studio to intake requests, validate expected deliverables, schedule, and monitor projects from start to finish.
• Coordinate project completion through ongoing communication, relationship development and teamwork - focusing on collaboration and driving toward strategic priorities.
• Assist in working through scheduling conflicts and creative allocation.
• Take responsibility for the data integrity, organization, and maintenance of core content for project status and deliverables.
• Identify and escalate potential risks, delays, or conflicts, and adjust workflow to meet demand and team capacity.
• Ensure continuous improvement of team processes and drive innovative use of resources.
• Proactively communicate the status of upcoming milestones and open action items with the creative team and stakeholders, while adjusting schedule to accommodate last minute urgent requests and reset priorities.
• Develop, run, and distribute status and progress reports to update leadership and project team members.
All About You:
• Fluent in English (verbal and written)
• Experience in large-scale, cross functional initiatives
• Comfortable in a fast-paced environment with competing priorities and deadlines
• Strong commitment to quality control with focus on data integrity and compliance
• Capable of determining priorities, goals and objectives of work functions assigned.
• Ability to take ownership of a project and successfully manage it from start to finish.
• Excellent communication (written, oral and presentation) and interpersonal skills.
• Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic.
• Possess a sense of urgency and a customer service focus.
• Resourceful in gathering key information.
• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
• Knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint
• Knowledge and experience with Monday.com are a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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