Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management Senior Specialist, Product ManagementOverview:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Mastercard Global Product Management team leads the launch and delivery of products in the In Control platform. As a member of this team, you will have the chance to shape and influence the new customer experience using customer inputs, data and product development capabilities. As a Senior Specialist, you will become a Subject Matter Expert (SME) on the platform and work closely with engineering teams for product development and delivery. This role is heavily involved in overall product management lifecycle from ideation to delivery which includes product testing and release.
Role:
We are reshaping CX by enhancing the ICCP UI iteratively, scaling consistent design to thereby deliver a world class and intuitive experience to address customer needs and align with customer expectations. We are looking for a Product manager who can perform the following:
• Interact successfully with customers and drive product development focusing on customer journey and experience.
• Analyse and articulate business, data, system integrations and interface requirements for roadmap features.
• Liaise between the Mastercard's internal teams (account managers, regional product managers, customer support etc.) and technical teams, translating customer pain areas into deliverable features, identifying possible solutions, and defining detailed product requirements.
• Elaborate features keeping the customer value in focus and ensuring the stories in the feature allow the engineers to fully execute the intended outcome of the feature.
• Work with development teams, software architects, product management, UX and other stakeholders to deliver elaborated features and ascertain correctness of the outcome.
• Participate in prioritization discussions within senior product management group.
• Validate technical delivery and ensure that delivered functionality complies with the product requirements and is fit-for-purpose.
• Prepare launches and monitors product performance, adoption, and operational health.
• Support and participate in post-launch reviews and ensure feedback is reincorporated into enhancements.
• Support development of user and release documentation.
• Communicate clearly and concisely (both verbally and in the written form) so that problems are effectively analysed, and outcomes agreed.
• Possess excellent interpersonal and presentation skills with ability to work with globally diverse team across different time zones.
• Develop deep knowledge of In Control Platform, payment processing, and the overall commercial business.
About You:
• Experience in requirements gathering and relationship building with external and internal customers.
• Experience in delivering cutting edge customer experiences and usage of components for creating front end interfaces.
• Demonstrated ability to understand complex software systems and communicate effectively with technical specialists.
• Proven Agile experience with a track record of being able to work closely with scrum teams, collaborate with vendors and peer level professionals to collaboratively deliver working software.
• Proven capacity to balance your work across multiple projects/work streams while still meeting deadlines.
• Ability to communicate clearly to all stakeholders from product, architecture, development and operational sides.
• Degree in Information Technology, Software Engineering, Business, or a related discipline.
• (Desirable) Understanding of RESTful services.
• (Desirable) Payment Industry experience.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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