Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management, Cardholder Services OverviewMastercard Cardholder Services provides a range of cutting-edge products and services for our customers to create compelling card propositions that drive the acquisition of new cardholders and then ensure a positive and long-term relationship with them.
Our propositions range from Benefits programs which protect cardholders and make their day to day lives easier, to a comprehensive and flexible Travel Benefits that supports and grows customer engagement.
Serve as a key member of the AP Cardholder Services team, contributing to the execution of global and regional strategies in collaboration with insurance, assistance, and lifestyle services teams across the Asia Pacific region.
Do you enjoy a fast paced and dynamic collaborative environment working on a diverse range of activities? Have you worked across a number of different countries and stakeholder groups?
Role
- Support with product development, maintenance and go-to-market for all products and services managed within the Cardholder Services Team, within Core Product, for AP region.
- Support cross-functional teams in tracking and managing key metrics and product performance, ensuring consistent adherence to quality benchmarks and timely delivery of outputs.
- Bring new products to market by analyzing consumer needs and market trend from a ROI perspective; and using a data driven approach to identify opportunities for differentiation
- Achieve operational excellence by ensuring existing products and programs follow through the defined process maps and product development processes.
- Support the sales team with solution assessment and providing input for customer proposals
- Strong engagement and collaboration across key internal stakeholders on product and sales support, market readiness and jurisdiction reviews as needed.
All About You
- Strong experience in dynamic product management or a Financial Services consulting organization
- A collaborative team player – who enjoys working in a fast-paced environment
- Excellent communication Skills and strong commercial acumen
- Experience in proposition design and development, with a good understanding of product marketing concepts
- Experience in managing products through the product lifecycle, with new product development experience a plus.
- Relevant industry experience: Cards / Payments industry experience is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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