Senior Vice President, Merchants + Acceptance, Europe Job Listing at Mastercard in London, England (Job ID R-249787)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Vice President, Merchants + Acceptance, Europe Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Market Development group in Europe (MDE) is seeking a Senior Vice President, Merchants & Acceptance to lead a dynamic multi-faceted team of payment leaders with end-to-end responsibility for executing business development and account management activities and fostering relationships with large pan-regional/global merchants, large pan-regional/global acquirers and other organisations providing acceptance solutions to merchants. These include some of the largest of Mastercard's partnerships globally. This role will report into the Executive Vice President, Market Development Europe.
Objective is to drive the growth of Mastercard's European business by identifying opportunities for these clients to (i) originate more Consumer and B2B payment flows onto Mastercard's network; (ii) consume more Mastercard services propositions to bring greater value to these segments and diversify Mastercard revenues; (iii) drive adoption of the next generation of digital payments acceptance solutions; and (iv) find new ways to grow card acceptance in mature European markets.

Role
Leadership: Motivate, coach and develop a team of high-performing business development leads, account managers, solution architects, and sales operations professionals – provide the challenge, inspiration and support required to build a deeper understanding of our customers to demand the solutions that will meet clients' needs and deliver success, empowering them to spearhead Mastercard's future growth. Develop Merchant & Acceptance team members to unlock their potential and ensure that the team is seen as a great place to work.
Ownership: Management of a sizable P&L comprising issuing revenue from cobrand and virtual card partnerships, services revenues including significant user-pay revenues from platform partnerships and acceptance revenues. Delivery of activities that will yield significant future revenue growth for Mastercard across Flows (consumer & CNPF); Services; and core (digital and acceptance).
Subject matter expertise: Central and regional role for the BD teams in the European markets as a subject matter expert for the broad segment, driving best practices across markets, sharing information on key areas (acceptance, merchant value proposition selling, target setting etc.) to foster growth in segments and sub-segments.
Relationships + Partnerships:
- Ability to engage new and existing partnerships to build a strong understanding of their business, with research and how Mastercard can bring value.
- Support the team by building the external and internal relationships that are required to elevate our understanding of customers and influence the internal Mastercard organisation to ensure our customer's needs are understood and met.
- Work closely with the Senior Vice Presidents leading the other 4 domains for MDE: Digital Partnerships, Mastercard Strategic Growth & Public Sector, Mastercard Direct Services (MCDS) and Mastercard Commercial Processing. This partnership across the 5 domains of MDE is essential for the future of our diversification in Europe by winning in non-traditional segments, tapping into our preferred clients for solutions and services and potentially delivering new business models.
Customer Focus: Empower the Business Development and Account Management teams to be confident in envisaging how our solutions help our customers. Encourage meticulous research of our customers and prospects; ensure the teams are curious and ask great questions to build a picture of where our solutions can play a role. Lead the Solutions Architect team to drive our go to market model, enabling sales teams and ensuring that the interface between the sales and product organisations works as effectively as possible for our customers and sales teams. Inspire the Solutions Architects to think big and define solutions that will drive the transformational growth via our major partners and collaborative pan-European initiatives.
Insight & Rigour: Ensure the team gets access to tools and resources that make them better at their jobs and foster the support that they need from the wider organization. Drive the usage of existing and new lead generation and pipeline management tools, in a manner that works for our Business Developers and Account Managers; to boost productivity and improve the way we position our solutions to different types of customers and buyer.

All About You:
First and Foremost a Leader: Able to understand the needs of individuals within your team to provide the right balance of inspiration, direction and guidance, coaching and latitude required to help each of them fulfil their maximum potential.
A Communicator: Able to build credibility with senior level customers to elevate our relationships and leverage your network within the internal organization, to provide your team with the support that they need to really be empowered.
Truly Customer-Centric: Possess a deep knowledge of some or all the customers that we serve, but more importantly having the energy and desire to really get to know their industries, businesses and committed to continuously developing this knowledge, and inspiring your teams to do the same.
Smart & Curious: Possessing the ability to understand an array of customers, industries and solutions, and having the curiosity required to keep developing this knowledge, setting the example for your teams and educating the wider Mastercard organization along the way.
Strategic Execution Focus: Able to use your understanding of the market and our customers to define plans that can drive the future growth of our European business with merchants and acceptance partners. Critical to success is coupling this with the ability to get broad buy-in from stakeholders across the business and mobilize resources both directly within your control and outside of your organization, to execute against these plans.
Commercial & Analytical Mindset: Financially savvy – capable of interpreting sets of data to derive insights and comfortable building business cases. Possessing experience of negotiating major agreements with customers to provide the oversight and coaching required to guide your team through such processes from inception to signature.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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