Technical Program Manager II Job Listing at Mastercard in Toronto, ON (Job ID R-273538)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About the Role
The Technical Program Manager II (TPM II) plays a critical role in independently driving planning, execution, and delivery of technical programs within the Employee Digital Experience (EDE) organization. EDE owns the tools, platforms, and services that power how employees collaborate, communicate, and get work done — including Microsoft 365, Salesforce, Service Now, endpoint and mobility platforms, virtualized desktop solutions, voice and conferencing technologies, Srevice Now and the broader digital workplace ecosystem based initiatives that elevate the end-to-end digital experience for Mastercard employees worldwide. EDE based initiatives that elevate the end to end digital experience for Mastercard employees worldwide.
TPM II own execution for assigned initiatives or major workstreams, organizing delivery across multiple teams while operating within an established program strategy. They are accountable for delivery rigor, risk and dependency management, and clear execution visibility. Programs at this level are typically multi team and multi quarter in nature, requiring strong judgment, structured execution, and comfort operating in moderate ambiguity.
TPM II partner closely with engineering managers, product managers, service owners, and operations teams, and serve as a primary point of contact for program status, risks, and progress. For highly ambiguous decisions, cross domain trade offs, or strategy changes, TPM II will escalate through established governance paths and collaborate with leaders as appropriate.
All staff at Mastercard are expected to demonstrate The Mastercard Way — Create Value, Move Fast, Grow Together, and be inclusive — with a relentless focus on our customers.

What You'll Do
Program Planning & Delivery
• Independently drive planning and execution for assigned initiatives or major workstreams, ensuring milestones, dependencies, and success criteria are clearly defined and tracked
• Organize and sequence work across engineering and partner teams to optimize delivery flow and resource utilization
• Maintain delivery rigor across scope, schedule, quality, and readiness, raising issues early and driving them to resolution
• Support release planning and go live readiness activities, ensuring technical, operational, and service impacts are understood and addressed
Risk, Dependency & Change Management
• Proactively identify delivery, technical, and operational risks; develop mitigation plans and track risks to closure
• Actively manage cross team dependencies and integration points across platforms such as Microsoft 365, endpoint management, collaboration, virtual workspaces, and related services
• Ensure changes are assessed, communicated, and coordinated to minimize downstream impacts to users and dependent teams
Stakeholder Partnership & Communication
• Build strong working relationships with product managers, technology owners, engineering leaders, and service teams to align priorities and execution plans
• Serve as the day to day program contact for status, risks, and progress updates
• Provide clear, concise, and audience appropriate status reporting that enables timely decision making
• Facilitate working sessions, delivery checkpoints, and retrospectives that drive alignment and momentum
Metrics & Execution Discipline
• Track and report on program health using defined metrics (milestones, risks, dependencies, delivery indicators)
• Use data and insights to highlight trends, blockers, and opportunities for improvement
• Leverage dashboards and reporting artifacts to support transparency and execution decisions
Continuous Improvement & Ways of Working
• Drive process improvements within assigned programs, optimizing existing approaches for efficiency and effectiveness
• Conduct meaningful retrospectives and implement improvements based on data and feedback
• Apply agile and delivery best practices consistently across teams
• Contribute to shared TPM standards, templates, and mechanisms

All About You
Core Capabilities
• Demonstrated experience delivering complex technical intiatives across multiple teams
• Strong planning, organization, and execution skills with the ability to manage competing priorities
• Proven ability to manage dependencies and influence partners without direct authority
• Clear written and verbal communication skills, with comfort engaging technical and non technical audiences
• Ability to operate independently within a defined program strategy, seeking guidance as needed
Technical & Domain Awareness
• Working understanding of enterprise platforms and integrations
• Ability to engage credibly in technical discussions related to architecture, sequencing, and trade offs
• Experience supporting programs spanning multiple systems or services
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience with Power BI, Domo, Tableau, or similar analytics tools is a plus

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $75,000 - $120,000 CAD

 Apply on company website