Description
About the Job
General Summary of Position
In this role, you will work closely with the Philanthropy team and serve as the primary point of contact for donors, providing personalized support and fostering meaningful connections that contribute to the overall success of fundraising initiatives.
Primary Duties and ResponsibilitiesCoordinate a program for meeting, greeting, and assisting donors and their families during arrival, admission, and throughout their stay.
Drive donor and patient navigation efforts, including scheduling, registration, medical records transfer, and other necessary tasks to ensure a positive and efficient patient experience.
Act as the primary liaison between philanthropy donors and clinical staff.
Take initiative to ensure strong communication with donors, including pre- and post-discharge and pre- and post-patient encounters.
Promote an empathetic and compassionate patient experience for donors.
Proactively reach out to donors to schedule appointments.
Partner to develop and coordinate personalized stewardship plans for individual donors, including hospital tours, photo opportunities, and meetings with medical staff.
Provide strategic support for donor recognition and donor stewardship events and activities.
Participate in and help develop strategies for ongoing stewardship communication activities.
Represent the Philanthropy department at donor and community events as needed.
Maintain accurate donor records in the Philanthropy CRM in alignment with policies, procedures, and compliance requirements.
Adhere to established departmental policies, procedures, objectives, quality assurance programs, and safety standards.
Complete ongoing educational requirements and professional development activities.
Perform other related duties as assigned.
Bachelor's degree required.
One year of relevant professional-level work experience may be substituted for one year of required education.
3–4 years of customer service and administrative support experience required.
3–4 years of experience within a healthcare system preferred.
Experience with or knowledge of electronic medical records, insurance, HIPAA, and patient navigation preferred.
Patient navigator or case management experience is a plus.
Strong critical thinking skills, sound judgment, and the ability to work independently with minimal supervision.
Exceptional proficiency in writing, editing, grammar, and proofreading.
Comprehensive understanding of communication channels, including both print and electronic media.
Proven ability to organize, prioritize, and manage multiple projects simultaneously.
Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels, including physicians, nurses, patients, and external partners.
Self-motivated with a demonstrated ability to deliver high-quality results.
Ability to collaborate effectively with senior leadership and work as part of a team; creativity and experience in publication production are advantageous.
Knowledge of communication practices in healthcare or other regulated industries.
Ability to perform effectively in a fast-paced, high-stress environment and take appropriate action when needed.
This position has a hiring range of
USD $65,062.00 - USD $117,291.00 /Yr.
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