Manager Clinical Support Services Job Listing at MedStar Health in MD (Job ID 161038)

Description

About the Job

Summary of Position:

We are seeking a dynamic and hands-on Manager of Clinical Support Services to lead and optimize key operational functions, including office management and payroll services. This role is ideal for a strong operational leader who thrives in a fast-paced healthcare environment and enjoys balancing people leadership, process improvement, and day-to-day execution.

You'll partner closely with clinical and operational leadership to drive efficiency, compliance, and high-quality support services that enable our care teams to perform at their best.

Primary Duties and Responsibilities:

• Lead and develop a team of clinical support staff, including hiring, coaching, and performance management
• Oversee payroll operations to ensure accuracy, compliance, and timely processing
• Maintain cross-functional expertise to provide hands-on support and operational continuity
• Identify and implement process improvements and workflow efficiencies
• Analyze operational data and trends to provide actionable insights and recommendations
• Partner with clinical and operational leaders to improve workflows and support business needs
• Support onboarding, training, and ongoing staff development initiatives
• Drive quality improvement initiatives and standardization across functions
• Manage vendor relationships and support operational projects and system implementations

Minimal Qualifications:

Education

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (One year of relevant professional-level work experience may be substituted for one year of required education.)
• 1 year of relevant education may be substituted for 1 year of required work experience

Experience

• 3+ years of healthcare operations or clinical support experience 
• 1+ years of leadership or supervisory experience 
• 1+ years of demonstrated experience in operational process improvement workflow analysis or quality improvement initiatives, preferred.
• 1+ years of experience with payroll clinical support operations/office coordination, preferred.
• 1 year of relevant education may be substituted for 1 year of required work experience

Knowledge Skills and Abilities

• Strong operational and analytical skills with ability to evaluate processes and implement improvements.
• Ability to balance strategic initiatives with day-to-day operational responsibilities.
• Strong collaboration and communication skills across operational and clinical teams.
• Proficiency in Microsoft Office applications and operational reporting tools.
• Ability to interpret operational data and translate findings into actionable recommendations.