Description
About the Job
General Summary of Position
The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable. admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.
Primary Duties and Responsibilities
Education
- High School Diploma or GED required
- 1-2 years Customer service experience required and
- 1-2 years Patient registration experience preferred and
- 1-2 years Hospital experience or healthcare setting preferred
- CHAA - Certified Healthcare Access Associate CHAA certification preferred
This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.
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