Patient Guest Relation Rep Job Listing at MedStar Health in Baltimore, MD (Job ID 165484)

Description

About the Job

General Summary of Position
Serves as a primary contact to patients family members or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed. May be responsible for the issuance of identification badges to associates vendors and contractors. May receive prioritize and dispatch emergency and non-emergency calls for security services. Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts.

Primary Duties and Responsibilities

• High School Diploma or GED required or
• equivalent required

• 1-2 years Job related experience required

• Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

• Verbal and written communication skills.
• Strong interpersonal skills.
• Organization and the ability to handle rapid multi-task situations.
• General office experience strongly preferred.
• Basic computer skills preferred.