Pharmacy Liaison Job Listing at MedStar Health in Washington, DC (Job ID 100959)

Description

General Summary of Position
MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point.

The Pharmacy Liaison is responsible for assisting the Bedside Delivery Technicians with all non-dispensing aspects of medication deliveries to discharged patients and MedStar employees. Duties include gathering Rx's and obtaining patient consent coordination with bedside technicians' prescription delivery and handling of payment transactions via mobile device.

Primary Duties and Responsibilities

• Acts as liaison with pharmacy operations to maintain high level of service to customers following all service-related issues through to resolution.
• Delivers prescriptions to patients' nurses and or family members in a secured bag at the time of discharge. Delivers prescriptions to MedStar employees throughout the hospital's campus. Collects payment for prescriptions secures appropriate signatures for medication deliveries and complies with all HIPAA requirements.
• Retrieves hard copy prescriptions from the floors obtains patient consent and brings prescriptions back to the bedside technician for processing.
• Works collaboratively with bedside technician to ensure productive workflow and reconcile patient's prescriptions approved for delivery.
• Verifies patients by the three-point check (name date of birth and number of prescriptions they are receiving). Offers patient counseling with the pharmacist and communicates relevant information and notes attached on delivery bags to patients.
• Processes daily cash report; performs end of day closing procedures; completes deposits as assigned and prepares work area for the following shift.
• Performs other support functions for the pharmacy; delivering or picking up mail to the mail room; taking deposits to the cashier; restocking pharmacy supplies.
• Performs other duties as assigned.

Minimal Qualifications
Education

• High School Diploma or GED or equivalent required

Experience

• 1-2 years established work history in a customer service role
• Cashier experience required

Knowledge Skills and Abilities

• Excellent verbal and written communication skills strong customer service skills and basic computer skills required.
• Must be highly productive organized and comfortable engaging with patients' family members and healthcare providers.
• Adept at building trust and relationships.