Pharmacy Technician - Outpatient Job Listing at MedStar Health in Baltimore, MD (Job ID 99964)

Description

General Summary of Position
Under the direct supervision of a registered pharmacist, the Pharmacy Technician assists pharmacists in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, purchasing, and inventory maintenance. This role plays an essential part in ensuring safe, efficient, and compassionate medication delivery in alignment with MedStar Pharmacy's mission and commitment to world-class patient care. 

Primary Duties and Responsibilities
 
• Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork labels monographs and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.
• Performs phone and face-to-face customer service functions such as: taking in refill requests new prescriptions calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
• Prepares prescriptions for dispensing: counts and verifies medication labels vials appropriately and prioritizes waiters.
• Processes cash check credit card and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
• Processes refills and performs data entry of new prescriptions including demographics insurance plans and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
• Receives checks and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.
• Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room by making sure they know who is waiting and whom they are waiting for.

Minimal Qualifications
Education
• High School Diploma or GED required

Experience
• 6 months pharmacy technician experience in a retail setting or equivalent training required
Licenses and Certifications
• Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days required or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days required and
• Pharmacy technician licensure or registration as required by the state where the pharmacy is located required