RN Patient Experience Specialist Job Listing at MedStar Health in Clinton, MD (Job ID 154191)

Description

About the Job

General Summary of Position
The RN Patient Experience Specialist plays a critical role in enhancing the overall patient experience within our healthcare facility. This position combines clinical expertise with a strong focus on patient satisfaction and engagement. The specialist will work collaboratively with healthcare teams to ensure that patients receive compassionate care clear communication and support throughout their healthcare journey.

Primary Duties and Responsibilities

• Bachelor's degree in nursing or related field required
• Master's degree in nursing or related field preferred

• 5-7 years clinical nursing experience preferably in a patient-facing role required
• Experience in patient advocacy or healthcare administration preferred

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire required
• Certified Patient Experience Professional (CPXP) Certified in Patient Experience or related field preferred

• Strong understanding of patient experience metrics and quality improvement process.
• Excellent communication interpersonal and problem-solving skills.
• Ability to work collaboratively in a fast-paced multidisciplinary environment.
• Ability to navigate electronic health record (EHR) systems.
• Compassionate and empathetic approach to patient care.